Referral Coordinator

ReConnect Gloucestershire CIC; Gloucester; Hybrid; GBP 13,392 - 20,088; Part time

Benefits offered by this job

Flexible working hours

Comprehensive training

25 days’ annual leave (full-time equivalent)

Job summary

ReConnect Gloucestershire CIC in Gloucester is seeking a Referral Coordinator to be a compassionate point of contact for new referrals, supporting individuals in accessing services and groups. This role involves processing referrals, maintaining accurate records, and collaborating with staff to ensure participants receive appropriate support. The position offers flexible working hours, a fixed-term contract until June 2027, and a commitment to diversity and community welfare.

Qualifications

• Passion for empowering individuals and building inclusive communities.
• Ability to work independently and as part of a team.
• Experience working in the voluntary or community sector.

Responsibilities

• Process incoming referrals, ensuring documentation is accurate and complete.
• Liaise with referrers to clarify information or request missing details.
• Maintain accurate referral records and provide clear communication to participants.

Skills

Interpersonal skills

Communication skills

IT proficiency (Microsoft Office)

Organisational skills

Time-management skills

Job description

Are you motivated by helping people feel supported, connected, and truly seen? This role plays a central part in ensuring individuals can access the groups and services that make a real difference to their wellbeing. As our Referral Coordinator, you will be the friendly and reliable first point of contact for new referrals, guiding people through the process with clarity, compassion, and efficiency.

You’ll help create welcoming, inclusive pathways into our groups and befriending services, ensuring each person is matched with the support that best meets their needs. By keeping our referral processes running smoothly, maintaining accurate records, and working closely with our Group Development Coordinator and Volunteers Manager, you’ll play a vital role in helping individuals across Gloucestershire feel confident, connected, and ready to take their next step.

What You’ll Do

• Process incoming referrals, ensuring all documentation is complete, accurate, and up to date.
• Support individuals without internet access by completing referral forms over the phone.
• Liaise with referrers (carers, family members, healthcare professionals) to clarify information or request missing details.
• Work closely with the Groups Coordinator and Volunteers Manager to confirm service availability and allocate suitable places.
• Allocate participants to appropriate groups or befriending services and notify the Volunteers Manager of any required Initial Visits.
• Maintain accurate referral records in the Upshot database and manage reminder email lists.
• Provide clear and timely communication to referrers and participants regarding referral progress and outcomes.
• Gather and record feedback after a participant’s first group session.
• Monitor participant engagement via Upshot, follow up with those who have not attended, and assess ongoing support needs.
• Provide administrative and operational support to the Groups Coordinator and Volunteers Manager during quieter periods.
• Assist with inputting and maintaining group registers to ensure accurate attendance data.
• Provide occasional in‑group support or cover at groups across Gloucestershire as required.

About You

• A genuine passion for empowering individuals and building inclusive communities.
• Excellent interpersonal and communication skills, with the ability to listen.
• Strong IT skills, including proficiency in email, Microsoft Office Suite (Word, Excel, Outlook).
• A proactive and adaptable approach, with the ability to work independently and as part of a team.
• Strong organisational and time‑management skills, with the ability to prioritise tasks effectively.
• Access to your own transport for travel across Gloucestershire (mileage expenses covered).
• Experience working in the voluntary, community, and social enterprise sector.
• A good understanding of the statutory and community‑sector landscape in Gloucestershire.
• Experience working with individuals affected by disabilities or long‑term health conditions.

What We Offer

• 7.5 hours per week – flexible working hours (to be agreed), including 4 hours office‑based and 3.5 hours flexible working.
• Fixed‑term contract until June 2027, with the potential for extension subject to funding.
• Comprehensive training, including safeguarding and equality, diversity, and inclusion.
• 25 days’ annual leave (full‑time equivalent), plus bank holidays.
• A supportive and friendly team environment.

Our Commitment to You

We value diversity and inclusion and encourage applications from all backgrounds. We welcome applications in various formats, including written accounts, short films, or voice recordings. We are looking for people who align with our values and share our commitment to helping people and the planet.

About ReConnect Gloucestershire CIC: For over 12 years ReConnect has been dedicated to reducing isolation and empowering individuals living with long‑term health conditions. We became a Community Interest Company four years ago, to strengthen the provision of peer befriending and support groups and foster a sense of community, enabling people to lead fulfilling lives. Join us as we shape our new strategy and expand our impact across Gloucestershire!