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The National Fostering Group; Greater London; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Life Assurance

Pension scheme

Wellbeing programme

Vista Flexible Benefits

40 days annual leave

Cycle to Work

Electric Car Purchase Scheme

Job summary

The National Fostering Group seeks a motivated Referral Coordinator to join our London South team. Based in the Referral Hub, you will support Looked After Children matching with foster carers while handling administrative tasks such as data inputting, updating records, organising documents and arranging meetings.

You will use Teams, Word and Excel and speak with foster carers, social workers and Local Authorities.

Qualifications

• Experience with Looked After Children and/or Local Authority structure and needs, though not essential.
• Must be self-motivated and dynamic to work efficiently and creatively both alone, as part of a team, and remain calm under pressure.
• Customer service experience is essential as you will be speaking to foster carers, social workers, Local Authorities and other professionals mainly though Teams or by telephone, please note: this is not a customer-facing role.

Responsibilities

• Data inputting and updating records.
• Organising documents and arranging meetings.
• Using Teams, Word and Excel on a daily basis.
• Communicating with foster carers, social workers and Local Authorities.

Skills

Data entry

Customer service

Communication

MS Office

Tools

Microsoft Teams

Word

Excel

Job description

Hours: 37.5 per week. Core hours are 10.00 - 18.00

We have a fantastic opportunity for motivated and enthusiastic Referral Coordinator to join the National Fostering Group and make positive impact on the lives of vulnerable children and young people.

About the Group

Its official, we have been rated as a Great Place to Work 2025!

83% of employees at National Fostering Group say it is a great place to work, compared to 54% of employees at a typical UK based company! Please read more about why our employees love working here: https://www.greatplacetowork.co.uk/certified-company/1574411

With over 20 years experience, National Fostering Group is the largest independent children's fostering group in the UK with a community of over 2,500 foster carers.

As a Group, we work with Local Authorities to provide the highest quality of care for children and young people. All of our fostering agencies are officially recognised by Ofsted, Welsh and Scottish regulators as either ‘Outstanding’ or ‘Good’ which we are extremely proud of.

About the Role

We are seeking a motivated, enthusiastic and conscientious team player who has a passion to be part of changing children’s lives for the better!

Based in our NFA London South Office, you will work within the Referral Hub whereby your role is to safely match Looked After Children to our pool of dedicated foster carers. The Referral Co-ordinator role involves mainly administrative tasks, such as data inputting, updating records, organising documents and arranging meetings. You must be able to use the latest Microsoft packages such as Teams, Word and Excel. Customer service experience is essential as you will be speaking to foster carers, social workers, Local Authorities and other professionals mainly though Teams or by telephone, please note: this is not a customer-facing role.

This is a busy, demanding, customer facing role where you should be able to demonstrate effective multi-tasking and decision-making skills. We are looking for someone who is assertive, shows good initiative, and willing to take ownership of tasks, in addition to excelling in building positive and strong working relationships - Communication skills are key! The ideal candidate will hold the ability of working under timely pressures whilst providing excellent customer service with a variety of people at different levels, working alongside colleagues, Foster Carers and Local Authorities.

Ideally you will have experience or understanding of Looked After Children, and/or Local Authority structure and needs, particularly in the provision of services for children and young people, though this is not essential.

You will however need to be self-motivated and dynamic to work efficiently and creatively both alone, as part of a team, and remain calm under pressure.

But what else is in it for you? Your health and wellbeing are important to us, so you’ll get an exceptional reward package including:

Up to 40 days annual leave each year (26 base entitlement + 1 One moment in time + 8 bank holidays + ability to buy up to 5 extra days)

Life Assurance

Pension scheme with options to increase your contributions

"Your Wellbeing Matters" - access to a wide range of first-class mental health support services and physical health checks

And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including:

A wide range of health, wellbeing, and insurance benefits

100’s of discount options valid in the UK and abroad

Cycle to Work Schemes

Electric Car Purchase Scheme

Critical illness cover

And that’s not all, we place the outcomes of the children and vulnerable young adults in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others.

We are committed to safeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment and undertake appropriate checks.

We are an Equal Opportunities employer.

Job ID: 321715

Referral Co-ordinator

Company: The National Fostering Group

Salary: from £27,612 a year

Hours: Full-time

Location: UB8 2AE

Working pattern: On-site

Job type: Temporary

Posting date: 7 Sept 2026

Closing date: 25 Sept 2026

Summary

Job Title: Referral Coordinator

Location: Home Based.

Contract Type: Fixed Term - 12 Months

Hours: 37.5 per week. Core hours are 10.00 - 18.00

Salary: £27,612

We have a fantastic opportunity for motivated and enthusiastic Referral Coordinator to join the National Fostering Group and make positive impact on the lives of vulnerable children and young people.

About the Group

Its official, we have been rated as a Great Place to Work 2025!

83% of employees at National Fostering Group say it is a great place to work, compared to 54% of employees at a typical UK based company! Please read more about why our employees love working here: https://www.greatplacetowork.co.uk/certified-company/1574411

With over 20 years experience, National Fostering Group is the largest independent children's fostering group in the UK with a community of over 2,500 foster carers.

As a Group, we work with Local Authorities to provide the highest quality of care for children and young people. All of our fostering agencies are officially recognised by Ofsted, Welsh and Scottish regulators as either ‘Outstanding’ or ‘Good’ which we are extremely proud of.

About the Role

We are seeking a motivated, enthusiastic and conscientious team player who has a passion to be part of changing children’s lives for the better!

Based in our NFA London South Office, you will work within the Referral Hub whereby your role is to safely match Looked After Children to our pool of dedicated foster carers. The Referral Co-ordinator role involves mainly administrative tasks, such as data inputting, updating records, organising documents and arranging meetings. You must be able to use the latest Microsoft packages such as Teams, Word and Excel. Customer service experience is essential as you will be speaking to foster carers, social workers, Local Authorities and other professionals mainly though Teams or by telephone, please note: this is not a customer-facing role.

This is a busy, demanding, customer facing role where you should be able to demonstrate effective multi-tasking and decision-making skills. We are looking for someone who is assertive, shows good initiative, and willing to take ownership of tasks, in addition to excelling in building positive and strong working relationships - Communication skills are key! The ideal candidate will hold the ability of working under timely pressures whilst providing excellent customer service with a variety of people at different levels, working alongside colleagues, Foster Carers and Local Authorities.

Ideally you will have experience or understanding of Looked After Children, and/or Local Authority structure and needs, particularly in the provision of services for children and young people, though this is not essential.

You will however need to be self-motivated and dynamic to work efficiently and creatively both alone, as part of a team, and remain calm under pressure.

But what else is in it for you? Your health and wellbeing are important to us, so you’ll get an exceptional reward package including:

Up to 40 days annual leave each year (26 base entitlement + 1 One moment in time + 8 bank holidays + ability to buy up to 5 extra days)

Life Assurance

Pension scheme with options to increase your contributions

"Your Wellbeing Matters" - access to a wide range of first-class mental health support services and physical health checks

And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including:

A wide range of health, wellbeing, and insurance benefits

100’s of discount options valid in the UK and abroad

Cycle to Work Schemes

Electric Car Purchase Scheme

Critical illness cover

And that’s not all, we place the outcomes of the children and vulnerable young adults in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others.

We are committed to safeguarding and promoting the welfare of children and young people and we expect all employees to share this commitment and undertake appropriate checks.

We are an Equal Opportunities employer.

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.