Referral & Intake Coordinator

Achieve Together; Leatherhead; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Career progression

Employee discounts across retailers

Life Assurance

Stream financial health app

Job summary

Achieve together is seeking a Referrals Coordinator to join our community hub team in the UK. The role focuses on managing the referral journey from initial enquiry through admission, ensuring accurate documentation, funding details, and timely completion of papers.

You will report to the Commercial Manager and provide administrative and coordination support to Growth and Partnerships Managers and operational teams.

Qualifications

• Experience in administrative, coordination, customer service or support roles with accurate record keeping.
• Strong organisational skills to manage multiple referrals and time-sensitive actions.
• Good attention to detail, updating systems and following processes.
• Confident user of Microsoft Excel for trackers and reporting.

Responsibilities

• Manage referral journey from enquiry to admission.
• Keep referral information, funding, placement paperwork and admission admin up to date.
• Report to Commercial Manager and provide admin support to Growth and Partnerships Managers.
• Support wider Community Hub operations with coordination tasks.
• Ensure referrals progress aligned with capacity, priorities and governance.
• Demonstrate strong organisation, attention to detail, system accuracy and clear communication.

Skills

Administrative skills

Coordination

Customer service

Diary coordination

Data entry

Process tracking

Excel

Attention to detail

Organisational skills

Communication

Tools

Microsoft Excel

Job description

Achieve together is seeking a Referrals Coordinator to join our community hub team in the UK. The role focuses on managing the referral journey from initial enquiry through admission, ensuring accurate documentation, funding details, and timely completion of papers.

You will report to the Commercial Manager and provide administrative and coordination support to Growth and Partnerships Managers and operational teams.