Referrals Administrator

Langley Trust; Coventry; Híbrido; GBP 24 000 - 29 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Annual leave

Pension

Life assurance

Health support

Employee assistance program

Flexible benefits

Maternity support

DBS checks funded

Awards/discounts

Resumo da oferta

Langley Trust is seeking a compassionate Referrals Administrator to support housing referrals with care and accuracy. This permanent, 37-hour-per-week role is based in our Coventry office with hybrid working and occasional travel to Langley locations across the UK.

You will manage referrals, maintain waiting lists, and provide clear information to referrers and clients while upholding confidentiality and equal access to services.

Qualificações

• Experience in administrative roles and data entry.
• Ability to handle referrals and sensitive information with discretion.
• Strong communication and customer service mindset.

Responsabilidades

• Manage and accurately record housing referrals, including entering data and maintaining the waiting list.
• Support referral placement decisions by considering individual needs and best fit.
• Provide information packs and updates to referrers and clients through the referral process.
• Liaise with projects, referrers and managers to obtain required paperwork and progress referrals.
• Assist with referral reporting and general administrative support to ensure timely placements.

Conhecimentos

Administrative skills

Communication skills

Organisation

Numeracy

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Help people access the right support. Manage referrals with care. Make a lasting difference.

Langley has a fantastic opportunity for a compassionate, organised and proactive Referrals Administrator with strong communication and administrative skills. You will support the effective management of housing referrals, helping to ensure prospective clients receive a timely, professional and person-centred service. This is a permanent role working 37 hours per week. The successful candidate will receive a salary of £26,496 per annum. The role is hybrid based out of our Coventry office, with occasional travel to Langley locations across the UK.

REWARDS PACKAGE

• Up to 30 days annual leave after 2 years service


• Pension scheme with employer contributions matched up to 8%


• Life assurance up to 3 times your salary


• SmartHealth 24/7 online GP service


• 24/7 Employee Assistance Programme, including counselling and legal advice


• Funded Health Cash Plan


• Flexible benefits package, including Holiday Trading and Cycle Scheme


• Enhanced maternity pay and menopause support


• Paid DBS checks and renewals


• Access to Blue Light Card discounts and Long Service Awards

KEY RESPONSIBILITIES

• Manage and accurately record housing referrals, including entering data and maintaining the QL waiting list.


• Support referral placement decisions by considering individual risks, needs, best fit and income maximisation.


• Guide referrers and prospective clients through the referral process, providing information packs and clear updates.


• Liaise with projects, referrers and managers to obtain required paperwork and progress referrals efficiently.


• Assist with referral reporting, information collation and general administrative support to ensure timely placements.

ABOUT YOU

• You will have strong administrative, organisational, literacy and numeracy skills, with confidence using modern office software and managing referral information efficiently.


• You will understand the needs of vulnerable people, maintain professional boundaries and confidentiality, and be committed to equality, inclusion and supporting disadvantaged groups.


• You will support the Trust’s Christian ethos, work effectively both remotely and collaboratively, and be willing to travel occasionally to Langley locations across the UK.

Please note that the successful candidate will need to be happy to adapt to change and flexible in their duties. No one day will be the same so the ability to refocus frequently is important.

We reserve the right to close earlier if we receive sufficient applicants.

A satisfactory basic DBS list check is required for this role and job offers will be subject to the Trust receiving satisfactory evidence of the successful applicant’s right to work in the UK.

This role is eligible for consideration under the Employee Referral Scheme. For further information around the referring principals and scope, please consult the Employee Referral Scheme Guide.