Veterinary Receptionist

Vetpartners; Town of Henrietta (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Ark Veterinary Hospital and Urgent Care is seeking a full-time Veterinary Receptionist in Henrietta, NY. This role serves as the first point of contact, requiring a professional with strong customer service skills to handle various responsibilities in a busy veterinary environment. The position offers competitive hourly wages and multiple benefits including paid time off and employee pet discounts.

Benefits

Medical, dental, vision insurance

Paid time off

Employee pet discount

401(k) with company match

Qualifications

• Previous experience as a veterinary receptionist required。
• Strong organizational and multitasking skills。
• Ability to maintain a calm, professional, and positive demeanor.

Responsibilities

• Greet clients and their pets; complete appointment sign-in process.
• Handle payments and process credit/debit cards.
• Answer client calls for appointments and hospital inquiries.

Skills

Organizational skills

Multitasking

Customer service

Job description

Ark Veterinary Hospital and Urgent is hiring a full-timeVeterinary Receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our mission to provide high-quality, compassionate veterinary care for pets while fostering strong relationships with pet owners, expect to be supported in your work and home life with:

• All the benefits you deserve—medical, dental, vision, retirement.
• Paid time off. Take the time you need to recharge.
• Employee pet discount because we know your pets are family, too.
• 401(k) with a generous company match to help you invest in your future while you care for pets today

Salary: $17.00 - $19.00 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: This is a full-time position. Monday – Saturday 8 am – 8 pm, and Sunday 9 am – 8 pm. Rotating weekends and some closing shifts. Option to work three long shifts and one short shift to reach 40 hours, allowing for three days off each week

Key Responsibilities:

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

• Previous experience as a veterinary receptionist is required.
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

About Ark Veterinary Hospital and Urgent Care

Ark Veterinary Hospital & Urgent Care has been a trusted part of the Henrietta and Rochester communities since 2018, offering top-quality care for dogs, cats, and exotic pets. Founded by Dr. Christina Seidel, our hospital provides both general veterinary services and urgent care, making us one of the few exotic urgent care centers in the area. We are dedicated to exceptional patient care, community involvement, and supporting local shelters through spay/neuter services and veterinary care.

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