Recruitment Support Officer

National Trust for Places of Historic Interest or Natural Beauty; Swindon; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Pension up to 10%

Free entry to National Trust places

Season ticket loan

EV car lease

Perks at work discounts

32 days holiday + buy scheme

Job summary

The National Trust is seeking a highly organised Recruitment Support Officer on a 9‑month fixed term contract to help attract and recruit people who share our values. You’ll support vacancy and offer processes and ensure a smooth, inclusive candidate experience.

Based in Swindon with attendance required in the head office 40–60% of the week. You’ll work with the Resourcing team, managing recruitment queries, processing adverts, and guiding hiring managers on best practices while promoting

Qualifications

• Strong organisational skills and ability to prioritise in a fast-paced environment.
• Excellent verbal and written communication with stakeholders at all levels.
• Good IT skills and quickly learn new systems and processes.
• Collaborative team player with experience delivering high-quality customer service.
• Ability to apply policy in a practical, customer-friendly way.
• Experience supporting recruitment processes and advisinga on best practices.

Responsibilities

• First point of contact for recruitment queries, managing the shared inbox and providing timely, accurate support.
• Manage a portfolio of vacancies, ensuring adverts and recruitment activity are compliant and up-to-date.
• Support hiring managers with advertisement routes and guidance on recruitment best practices.
• Administer the offer process from start to finish and ensure smooth handover to People Services.
• Champion inclusive recruitment and advise on reasonable adjustments.

Skills

Organisational skills

Communication

IT skills

Team player

Customer service

Policy understanding

Tools

Microsoft Office

Job description

We’re looking for an organised, customer focused Recruitment Support Officer to join us on a 9-month fixed term contract toplay a key role in helping us attract and recruit the people who make us what we are.
You’ll support the vacancy and offer process, ensuring candidates, hiring managers and colleagues receive a smooth, professional and inclusive experience.
Internally you’ll be known as a Vacancy Support Officer.

What it's like to work here

Our Resourcing team plays a vital role in helping us attract and hire talented people who share our values. Working collaboratively across the organisation, the team provides expert guidance to hiring managers, champions inclusive recruitment practices, and delivers a high-quality service that ensures every candidate has a positive experience.
Your contractual location will be our head office in Swindon and there will be an expectation for you to attend the office. However, there is flexibility on where you are based at other times. You will be required to work at our Swindon office for 40-60% of your working week. This will be discussed in more detail at interview.

What you'll be doing

As the first point of contact for recruitment queries, you’ll help manage our shared inbox, providing timely and accurate support to candidates, hiring managers and external partners. You’ll develop a strong working knowledge of our recruitment processes, employment legislation and contract options, enabling you to give clear, confident and consistent advice.
You’ll take responsibility for managing a portfolio of vacancies, ensuring adverts, vacancy details and recruitment activity are accurate, compliant and delivered to agreed standards. You’ll support hiring managers with advertisement routes and best practice recruitment guidance, escalating to the Resourcing Specialist where appropriate.
You’ll also administer the offer process from start to finish, ensuring accuracy and a seamless handover to colleagues in People Services. Alongside this, you’ll champion inclusive recruitment by advising on reasonable adjustments and ensuring hiring teams receive consistent, inclusive and policy aligned advice.
You’ll play an active role in wider team initiatives too, helping to refine and improve our processes. This is a fast paced role where attention to detail, strong communication and organisational skills make all the difference.

Who we're looking for

• strong organisational skills, with the ability to prioritise and multi task in a high volume environment
• strong verbal and written communication, with confidence building relationships at all levels
• strong IT skills, including Microsoft applications and the ability to learn new systems quickly
• A collaborative team player with experience of delivering high quality customer service
• a solutions focused approach, using initiative to apply policy in a practical, customer friendly way
• able to influence best practice ensuring recruitment processes are inclusive and equitable

The package

The National Trust has the motto For everyone, for ever at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

National Trust place

Heelis, Kemble Drive, Swindon, SN2 2NA

Documents

Vacancy Support Officer - Career Level B.pdf

Requirements

Compliance.Eligibility to Work in the UK

Additional information

Closing Date: 20 September 2026
Interview Date: 24 or 29 September 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here .

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.