Visitor Experience Assistant

National Trust for Places of Historic Interest or Natural Beauty; Swanage; On-site; GBP 11,000 - 14,000; Part time

Benefits offered by this job

Substantial pension scheme

Free entry to National Trust places

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Job summary

National Trust in Swanage is seeking a part-time Visitor Experience Assistant to inspire visitors through engaging outdoor activities and storytelling. You will support a diverse programme, collaborate with volunteers and deliver high-quality visitor information.

You will help connect people with nature, share conservation stories, and contribute to a welcoming visitor experience. This role suits someone with a passion for outdoor activities and excellent service delivery.

Qualifications

• Customer focus and delivering great service.
• Team player who can work with others and on own initiative.
• Excellent organisation and time management.
• Adaptability to changing tasks and environments.
• Willingness to learn new skills and processes.
• Positive attitude and welcoming approach to visitors.

Responsibilities

• Deliver an engaging outdoor programme of events including wellness walks and seasonal activities.
• Share stories on social media to promote visits and connections with nature.
• Produce interpretation and visitor information to enhance each visit.
• Encourage and coordinate volunteers in delivery and behind-the-scenes prep of materials.
• Support conservation work, income generation and membership growth for the site.

Skills

Customer focus

Team player

Well organized

Adaptable

Willing to learn

Positive attitude

Job description

Being a Visitor Experience Assistant, is all about connecting and inspiring people, delivering activities and events, sharing stories that help visitors connect with the property and our conservation work, and ensure high standards of presentation and interpretation. Working collaboratively with colleagues and volunteers, you’ll help create an enjoyable, accessible and memorable experience for every visitor.

Contract/duration:permanent

Hours/working pattern: Part-time, 18.75 hours per week

This role is required to work with vulnerable groups including children and any offer of employment or volunteering is subject to a satisfactory enhanced DBS check.

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What it's like to work here

You’ll be reporting to the Visitor Experience Officer and working as part of the Studland team in Purbeck. The Studland peninsula is one of the most bio-diverse areas in the UK, including a Marine Conservation zone, and is home to some of the rarest species including all 6 British reptiles and Seahorses. The sites wildlife rich habitats and stunning sandy beaches draw in over 1.5 million visitors each year. This is a great platform for delivery of an engaging programme of activities as well as interpretation and community engagement work.

What you’ll be doing

This role will play in an integral part in delivering an exciting outdoor programme of events including wellness walks, Easter trail and monthly 10k runs. No two days are the same. You will share stories on social media to support visits and connection to nature. Interpretation and visitor information will be produced to enhance every visit and you will enable and encourage volunteers to assist and participate with programming whether actual delivery or behind the scenes preparation of materials.

Working closely with colleagues and volunteers across Purbeck, you’ll support and promote our conservation work, generate income and contribute to membership growth and retention. This role will suit someone with a love of the outdoors and nature, an interest in active pursuits as well as an appreciation of excellent service delivery.

You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

Who we're looking for

We'd love to hear from you if you are:

• customer focused with an understanding of the importance of great service
• a team player, but also can work on your own initiative
• well organised and adaptable
• willing to learn new skills
• have a positive attitude

The package

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

National Trust place

Purbeck Estate, Countryside Office, Swanage, BH19 3AA

Documents

Visitor Experience Assistant - Career Level A2.pdf

Requirements

Compliance.Eligibility to Work in the UK

Additional information

Closing Date: 13th September 2026

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here .

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.