Recruitment Support Advisor

Essex County Council; Maldon; Hybrid; GBP 26,000 - 31,000; Full time

Job summary

An established local authority is seeking a dedicated Recruitment Support Advisor to enhance their recruitment processes. In this role, you will provide vital operational support to hiring managers and candidates, ensuring a seamless recruitment experience. You will coordinate interviews, manage compliance with employment legislation, and support temporary workers, all while promoting inclusive practices. This position offers a blend of in-office and remote work, allowing for flexibility while contributing to a meaningful mission. If you are passionate about HR and eager to make a difference in public service, this opportunity is perfect for you.

Qualifications

• In-depth knowledge of recruitment legislation and HR best practices.
• Strong communication skills and experience in customer service.

Responsibilities

• Coordinate interviews and manage recruitment logistics.
• Ensure compliance with ECC policies and provide guidance to hiring managers.
• Support temporary workers and manage payroll queries.

Skills

Recruitment Legislation Knowledge

Customer Service

Communication Skills

MS Office Suite (Word, Excel, PowerPoint)

Detail-oriented

Education

RQF Level 3 or equivalent

Job description

Recruitment Support Advisor

Type: Fixed Term, Full Time

Salary: From £26,099 to £30,693 Per Annum

Location: Chelmsford

Closing Date: Sunday 11th May 2025 @ 11.59pm

Please note this vacancy is available as a Fixed Term Contract or Secondment opportunity for up to 1 year.

Interviews will be held in person at County Hall, Chelmsford.

This position is classified as an anywhere worker role, with an expectation that the successful candidate will attend the office in Chelmsford two days per week, with the remaining time available for remote working, subject to organisational needs.

The Opportunity

Essex Shared Services, within the People, Organisation and Development function at Essex County Council (ECC), has established long-term partnerships by providing tailored solutions and delivering outstanding customer service to public sector organisations. We leverage our expertise, skills, and knowledge to offer cost-effective services without compromising quality.

The Role

The Recruitment Support Adviser (RSA) will support Essex Shared Services, hiring managers, and candidates by providing professional, customer-focused operational support. Responsibilities include arranging interviews, processing temporary hires, and supporting temporary workers on-site. The RSA should possess a solid understanding of recruitment processes, legislation, and policies, and be confident in offering technical guidance to hiring managers.

Accountabilities

• Develop a comprehensive understanding of the end-to-end recruitment service for both temporary and permanent roles, advising and guiding stakeholders through the recruitment cycle, including employment law, policy, and legislation.
• Ensure adherence to ECC policies and promote inclusive, fair, and transparent recruitment practices, guiding hiring managers accordingly.
• Coordinate a high volume of interviews daily, providing detailed confirmations to candidates and managing interview logistics, including skills assessments, testing, presentations, and videoconferencing.
• Collaborate across recruitment teams to provide administrative and project support, contributing to special projects as required.
• Manage the full recruitment process for temporary hires, ensuring a positive onboarding experience and compliance with all requirements.
• Conduct IR35 checks for temporary hires and advise managers on legislation and policy compliance regarding intermediaries and HMRC requirements.
• Oversee weekly temporary payroll, resolving payment queries, invoicing, statutory deductions, and providing guidance to temporary workers.
• Manage ECC’s recruitment agency supply chain, including contractual compliance and performance monitoring.
• Handle shared inbox queries efficiently, ensuring timely responses or direct management of inquiries.
• Support temporary workers on-site, including managing extensions and documentation updates.
• Meet individual and team targets as set within the performance management framework.

The Experience You Will Bring

• Educated to RQF Level 3 or equivalent through experience.
• In-depth knowledge of recruitment legislation, including Agency Worker Regulations, the Equality Act, and IR35.
• Understanding of diversity, inclusion, and reasonable adjustments legislation.
• Proficient in MS Word, Excel, and PowerPoint.
• A passion for HR and resourcing best practices, with a focus on service excellence and complex queries.
• Ability to quickly develop expertise in ECC policies related to temporary workers and provide technical advice.
• Highly motivated, detail-oriented, results-driven, with excellent prioritisation skills to meet deadlines.
• Strong communication skills, with experience in customer service and query resolution.
• Proven ability to build effective relationships with colleagues and clients.