Recruitment Support Advisor

Essex County Counci; Chelmsford; Hybrid; GBP 26,000 - 31,000; Full time

Job summary

An established public sector organization is seeking a Recruitment Support Advisor to enhance its recruitment operations. In this dynamic role, you will support hiring managers and candidates throughout the recruitment cycle while ensuring compliance with legislation and policies. You will be responsible for arranging interviews, managing temporary payroll, and providing excellent customer service. This role offers a unique opportunity to work in a flexible environment, balancing office presence with remote work, and is ideal for someone passionate about HR and recruitment best practices. Join a forward-thinking team committed to delivering quality services to the community.

Benefits

Flexible Working Arrangements

Support for Unpaid Carers

Commitment to Diversity and Inclusion

Professional Development Opportunities

Qualifications

• Understanding of recruitment legislation and best practices.
• Excellent communication and customer service skills.

Responsibilities

• Support recruitment processes and advise hiring managers.
• Arrange interviews and manage schedules effectively.
• Provide guidance on compliance with recruitment policies.

Skills

Recruitment Legislation Knowledge

Customer Service Skills

IT Proficiency (MS Word, Excel, PowerPoint)

Communication Skills

Detail-oriented

Relationship Building

Education

RQF Level 3 or Equivalent Experience

Tools

Microsoft Office Suite

Job description

Recruitment Support Advisor

Fixed Term, Full Time

From £26,099 to £30,693 Per Annum

Location: Chelmsford

Working Style: Anywhere worker

Closing Date: Sunday 11th May 2025 @ 11.59pm

Please note this vacancy is available as a Fixed Term Contract or Secondment opportunity for up to 1 year.

Interviews will be held in person at County Hall, Chelmsford.

This position has been classed as an anywhere worker role but has an expectation that the successful candidate will attend the office, in Chelmsford, 2 days per week, with the remaining time allowing for remote working if desired, in line with the organisation’s needs.

To read more about our business area, please visit: People, Policy, Economy and Public Health

The Opportunity

Essex Shared Services sits within the People, Organisation and Development function at Essex County Council (ECC).

Essex Shared Services has built long-term partnerships by providing tailored solutions, while delivering outstanding customer service to several public sector organisations. By sharing our expertise, skills, and breadth of knowledge, we have provided a cost saving while maintaining quality and service.

The Recruitment Support Adviser (RSA) will support Essex Shared Services, hiring managers, and candidates. Providing a customer-focused and professional service, you will support day-to-day operations such as arranging interviews, processing new temporary hires, and supporting temporary workers on site. The RSA will have a solid understanding of the recruitment process, legislation, and policy requirements, and be confident in providing technical guidance and advice to hiring managers across the organisation.

Accountabilities

1. Supporting Essex Shared Services by developing a thorough understanding of the end-to-end temporary and permanent recruitment service. Advising and guiding hiring managers and candidates throughout the recruitment cycle, including employment law, policy, and legislation.
2. Ensuring a culture of inclusion, fair recruitment practice, equality, and transparency by guiding hiring managers in best practices, aligned with ECC policy and standards.
3. Arranging a high volume of interviews daily, ensuring candidates receive detailed confirmations, and managing interview schedules, including skills assessments, testing, presentations, and vide interviews.
4. Collaborating across recruitment teams to provide administrative and project support, including delivering specific project work as required.
5. Conducting the full recruitment process for named temporary hires, ensuring a positive onboarding experience and compliance with policies.
6. Processing IR35 checks for temporary hires, guiding managers on legislation, HMRC requirements, and policy adherence.
7. Managing weekly temporary payroll, resolving payment queries, invoicing, deductions, and providing guidance to temporary workers.
8. Managing ECC’s recruitment agency supply chain, including contractual compliance and performance management.
9. Managing shared inboxes, ensuring queries are responded to promptly or directed appropriately.
10. Providing support to temporary workers on site, including managing extensions and documentation updates.
11. Meeting individual and shared targets as defined in the performance framework.

The Experience You Will Bring

1. Educated to RQF Level 3 or equivalent by experience.
2. Thorough understanding of recruitment legislation, including Agency Worker Regulations, Equalities Act, and IR35.
3. Knowledge of diversity, inclusion, and reasonable adjustments legislation.
4. Proficient in IT, including MS Word, Excel, and PowerPoint.
5. A passion for HR and resourcing best practices, with a focus on service and complex queries.
6. Understanding of temporary worker legislation, with the ability to develop expertise in ECC policies and provide technical guidance.
7. Highly motivated, detail-oriented, results-driven, and able to prioritize workload effectively.
8. Excellent communication skills, with experience in customer service and query resolution.
9. Ability to build effective relationships with colleagues and clients.

Why Essex?

As one of the largest UK local authorities, Essex offers a dynamic public service environment. Covering over 1,420 square miles and serving 1.8 million residents, we are committed to transformational change and delivering quality at lower costs. Recognised in the top three of the latest IMPOWER index for productivity, we value everyone in Everyone's Essex. With flexible working options and a focus on innovation, Essex is an excellent place to develop your career or contribute to the community.

In February 2025, Greater Essex was accepted onto the Government’s devolution priority programme, aiming to establish a Mayoral Combined County Authority by May 2026. More about devolution and local government reorganisation (LGR) can be found on our careers site.

Essex County Council is a Disability Confident Leader, committed to interviewing all disabled applicants who meet minimum requirements under our Job Interview Scheme. Please contact our recruiters for reasonable adjustments. We also commit to interviewing all veterans and care leavers who meet the role’s minimum requirements.

Once employed, you will enjoy benefits such as support for unpaid carers and flexible working arrangements.

We value integrity and ethical behaviour, and ask you to embrace our Nolan principles throughout the recruitment process to maintain a respectful workplace.

If a DBS check is required, you will need to register with the DBS update service. For more information, visit: https://www.gov.uk/dbs-update-service

We are committed to safeguarding children and vulnerable adults and expect all employees to share this commitment.

To stay updated on opportunities, join The Essex Talent Community.

For queries or further information, please email [e-mail].

Follow us on Facebook, Twitter, Instagram, and LinkedIn. More details are available on our careers page.

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