Recruitment and Onboarding Officer

United Welsh; Caerphilly; Sur place; GBP 28 000 - 36 000; Plein temps

Résumé du poste

United Welsh is seeking a Recruitment and Onboarding Officer to deliver a seamless candidate and new starter experience across the organisation. You will coordinate recruitment from vacancy approval through probation, ensuring accurate documentation and compliant processes.

You will support managers with job descriptions, adverts and assessments, manage offers and pre-employment checks, and design practical onboarding plans that help new starters settle quickly and confidently.

Qualifications

• Experience delivering and coordinating onboarding or induction programmes.
• Experience handling confidential records and sensitive information.
• Experience with HR, recruitment or other business systems.
• Strong organisational skills with excellent attention to detail.
• Excellent customer service to managers, candidates or colleagues.
• Welsh language skills (desirable).

Responsabilités

• Coordinate recruitment from vacancy approval to appointment and own onboarding from offer through to completion of probation.
• Support managers with job descriptions, adverts and assessment methods, and coordinate vacancy advertising, shortlisting, interviews and recruitment events.
• Support candidates and new starters confidently by phone, email and in person, keeping in contact before joining and during their early weeks.
• Manage offers, contracts and pre-employment checks, including right to work, making sure documentation is accurate and requirements are completed before joining.
• Work with hiring managers to put practical onboarding arrangements in place, making sure new starters have the information, resources and support they need before joining and a clear induction plan for their first weeks.
• Deliver welcoming, informative team-level inductions and facilitate the company-wide induction programme, coordinating contributors, sessions and attendance so that new starters understand the organisation and know where to find support.
• Track induction and probation milestones, follow up outstanding reviews and documentation, and escalade concerns to the relevant HR Business Partner. Managers still have responsibility for probation decisions.
• Keep HRIS, ATS and associated records accurate, current and confidential; provide first-line troubleshooting and escalade complex system issues.
• Maintain recruitment and onboarding process flows, compliance records, guidance and templates, using routine reporting to highlight delays and outstanding actions.
• Use feedback and system insights to put practical improvements in place that reduce duplication, simplify administration and strengthen the candidate and new starter experience.

Connaissances

High-volume coordination

Customer service

Attention to detail

Organisation skills

Microsoft Office

Formation

CIPD qualification or equivalent

Outils

HRIS People Hub

ATS Hireful

HR records management

Description du poste

We recognise that people are our most valuable resource. The Recruitment and Onboarding Officer plays a key role in delivering an excellent candidate and new starter experience at United Welsh.

Our continued long-term success is dependent on the talent and skills of the people we employ. How we attract, retain and support them, keep them motivated and engaged and provide them opportunities to develop within the organisation is essential to the business.

Working closely with hiring managers, candidates and colleagues across the organisation, as Recruitment and Onboarding Officer you will coordinate the recruitment and onboarding experience from vacancy approval through to completion of probation.

A significant focus of the role is creating a positive onboarding experience, supporting managers and new starters during the period between offer and start date, owning inductions, monitoring probation activity and making sure all employment records are accurate and compliant.

Key Responsibilities

• - Coordinate recruitment from vacancy approval to appointment and own onboarding from offer through to completion of probation.
• - Support managers with job descriptions, adverts and assessment methods, and coordinate vacancy advertising, shortlisting, interviews and recruitment events.
• - Support candidates and new starters confidently by phone, email and in person, keeping in contact before joining and during their early weeks.
• - Manage offers, contracts and pre-employment checks, including right to work, making sure documentation is accurate and requirements are completed before joining.
• - Work with hiring managers to put practical onboarding arrangements in place, making sure new starters have the information, resources and support they need before joining and a clear induction plan for their first weeks.
• - Deliver welcoming, informative team-level inductions and facilitate the company-wide induction programme, coordinating contributors, sessions and attendance so that new starters understand the organisation and know where to find support.
• - Track induction and probation milestones, follow up outstanding reviews and documentation, and escalade concerns to the relevant HR Business Partner. Managers still have responsibility for probation decisions.
• - Keep HRIS, ATS and associated records accurate, current and confidential; provide first-line troubleshooting and escalade complex system issues.
• - Maintain recruitment and onboarding process flows, compliance records, guidance and templates, using routine reporting to highlight delays and outstanding actions.
• - Use feedback and system insights to put practical improvements in place that reduce duplication, simplify administration and strengthen the candidate and new starter experience.

Demonstrated ability to manage high-volume, fast-paced coordination activity from start to finish

• - Ability to provide excellent customer service to managers, candidates or colleagues.
• - Experience maintaining confidential records and handling sensitive information.
• - Experience using HR, recruitment or other business systems.
• - Strong organisational skills with excellent attention to detail.
• - Highly competent in Microsoft Office applications and digital systems.
• - An understanding of right to work requirements and recruitment compliance processes.
• - Ability to work independently while managing multiple deadlines.

Desirable Criteria

• - Experience using HRIS People Hub and Applicant Tracking Systems (ATS) such as Hireful.
• - Experience of delivering and / or coordinating onboarding or induction programmes.
• - Experience supporting probation processes.
• - CIPD qualification or equivalent qualification / experience
• - Knowledge of employment legislation relevant to recruitment and onboarding.
• - Welsh language skills.