Recruitment & Onboarding Officer

United Welsh; Caerphilly; On-site; GBP 32,000 - 39,000; Full time

Job summary

United Welsh is seeking a Recruitment and Onboarding Officer to coordinate recruitment from vacancy approval to probation completion, and to deliver a positive onboarding experience for new starters.

You will work closely with hiring managers to prepare adverts, assess methods, and manage offers, contracts and pre-employment checks, ensuring documentation is accurate and compliant. You will lead inductions and monitor probation progress.

Qualifications

• Experience coordinating recruitment and onboarding processes end-to-end.
• Knowledge of right-to-work requirements and recruitment compliance.
• Ability to manage high-volume coordination with accuracy.

Responsibilities

• Coordinate recruitment from vacancy approval to appointment and onboarding through probation.
• Assist managers with job descriptions, adverts, assessments, and vacancy advertising.
• Support candidates and new starters by phone, email, and in person before joining.
• Manage offers, contracts, and pre-employment checks including right to work.
• Plan onboarding with managers and ensure a clear induction plan for new starters.
• Deliver team inductions and coordinate the organisation-wide induction programme.
• Track probation milestones and ensure records are up to date and confidential.
• Keep HRIS/ATS records accurate and provide first-line troubleshooting.
• Maintain recruitment flows, guidance, and templates; report delays.
• Use insights to improve processes and reduce duplication in onboarding.

Skills

Organisational skills

Attention to detail

Customer service

Communication (phone/email)

Discretion with confidential data

HRIS/ATS experience

Microsoft Office / digital systems

Independence with deadlines

Onboarding / induction coordination

Knowledge of employment legislation

Tools

Hireful

People Hub

ATS (general)

MS Office

Job description

Please note, this vacancy closes at Midday, Tuesday 3 rd November.

We reserve the right to close this vacancy early if we receive a high volume of suitable applications.

Recruitment and Onboarding Officer

Reports to: Employee Experience Business Partner
Salary: £35,787.42
Hours: Full-time, 35
Contract: Permanent
Interviews: w/c 9th November 2026

Purpose of the Role

We recognise that people are our most valuable resource. The Recruitment and Onboarding Officer plays a key role in delivering an excellent candidate and new starter experience at United Welsh.

Our continued long-term success is dependent on the talent and skills of the people we employ. How we attract, retain and support them, keep them motivated and engaged and provide them opportunities to develop within the organisation is essential to the business.

Working closely with hiring managers, candidates and colleagues across the organisation, as Recruitment and Onboarding Officer you will coordinate the recruitment and onboarding experience from vacancy approval through to completion of probation.

A significant focus of the role is creating a positive onboarding experience, supporting managers and new starters during the period between offer and start date, owning inductions, monitoring probation activity and making sure all employment records are accurate and compliant.

Key Responsibilities

• Coordinate recruitment from vacancy approval to appointment and own onboarding from offer through to completion of probation.
• Support managers with job descriptions, adverts and assessment methods, and coordinate vacancy advertising, shortlisting, interviews and recruitment events.
• Support candidates and new starters confidently by phone, email and in person, keeping in contact before joining and during their early weeks.
• Manage offers, contracts and pre-employment checks, including right to work, making sure documentation is accurate and requirements are completed before joining.
• Work with hiring managers to put practical onboarding arrangements in place, making sure new starters have the information, resources and support they need before joining and a clear induction plan for their first weeks.
• Deliver welcoming, informative team-level inductions and facilitate the company-wide induction programme, coordinating contributors, sessions and attendance so that new starters understand the organisation and know where to find support.
• Track induction and probation milestones, follow up outstanding reviews and documentation, and elevate concerns to the relevant HR Business Partner. Managers still have responsibility for probation decisions.
• Keep HRIS, ATS and associated records accurate, current and confidential; provide first-line troubleshooting and elevate complex system issues.
• Maintain recruitment and onboarding process flows, compliance records, guidance and templates, using routine reporting to highlight delays and outstanding actions.
• Use feedback and system insights to put practical improvements in place that reduce duplication, simplify administration and strengthen the candidate and new starter experience.
• Demonstrated ability to manage high-volume, fast-paced coordination activity from start to finish
• Ability to provide excellent customer service to managers, candidates or colleagues.
• Experience maintaining confidential records and handling sensitive information.
• Experience using HR, recruitment or other business systems.
• Strong organisational skills with excellent attention to detail.
• Highly competent in Microsoft Office applications and digital systems.
• An understanding of right to work requirements and recruitment compliance processes.
• Ability to work independently while managing multiple deadlines.
• Experience using HRIS People Hub and Applicant Tracking Systems (ATS) such as Hireful.
• Experience of delivering and / or coordinating onboarding or induction programmes.
• Experience supporting probation processes.
• Knowledge of employment legislation relevant to recruitment and onboarding.