Recruitment Account Manager

Quest Employment; East Midlands; On-site; GBP 30,000 - 48,000; Full time

Job summary

Quest Employment is seeking an experienced Recruitment Account Manager to run an onsite operation in Derby. You will lead a team of Coordinators, manage the client relationship, and ensure staffing, attendance, and performance meet high standards.

This is a hands-on, fast-paced role with strong ownership and accountability. You will coordinate daily staff planning, onboarding and replacements while maintaining clear communication with the client and branch teams to deliver reliable temporary

Qualifications

• Previous experience managing people, ideally in recruitment or operations.
• Strong client relationship and stakeholder management skills.
• Ability to lead in a fast-paced, demanding environment.
• Excellent communication and organisational skills.
• Flexible to extended hours and driving requirements.

Responsibilities

• Lead, support and develop a team of onsite Recruitment Coordinators, setting clear expectations and ensuring consistent performance.
• Build a strong working relationship with warehouse management and key client contacts, becoming a trusted partner and first point of contact for staffing requirements.
• Take ownership of daily and forward staffing requirements, ensuring the operation is appropriately resourced.
• Oversee the onsite recruitment operation, ensuring workers are checked in, deployed correctly and replacements are arranged quickly when required.
• Ensure sufficient temporary workers are recruited, inducted and available to meet operational demand.
• Monitor attendance, productivity, conduct and general workforce performance, taking appropriate action where required.
• Own daily and weekly reporting, analysing key recruitment and operational KPIs and using data to identify areas for improvement.
• Deal confidently with issues as they arise, from last-minute staffing shortages to attendance, performance and client concerns.
• Ensure all recruitment, onboarding and workforce processes are completed accurately and in line with company and client requirements.
• Identify opportunities to improve service delivery, worker retention, communication and operational efficiency.
• Maintain clear communication between the client, onsite team, temporary workforce and internal recruitment branch.

Skills

People management

Client relationship

Stakeholder management

Operational leadership

Tools

Excel

Job description

Recruitment Account Manager – Onsite Operations

Salary: Competitive, dependent on experience

Hours: Monday to Friday – flexibility required

Industry: Recruitment / Logistics & Warehousing

Start Date: ASAP

Driving Licence & Own Vehicle: Essential

The Role

We are looking for an experienced, driven and hands‑on Recruitment Account Manager to take ownership of a busy onsite recruitment operation at one of our key clients in Derby.

This is not a desk‑based account management role. You will be responsible for managing the day‑to‑day recruitment operation onsite, building a strong relationship with the client and leading a team of Recruitment Coordinators to deliver a reliable, high‑performing temporary workforce.

This is a demanding role that requires someone who is comfortable working at pace, dealing with changing priorities and taking ownership when things don't go to plan.

You will be the key link between our client, temporary workforce and recruitment branch, ensuring staffing levels, attendance, performance and service standards are consistently maintained

What You'll Be Responsible For

• Team Management: Lead, support and develop a team of onsite Recruitment Coordinators, setting clear expectations and ensuring consistent performance.
• Client Relationship Management: Build a strong working relationship with warehouse management and key client contacts, becoming a trusted partner and first point of contact for staffing requirements.
• Workforce Planning: Take ownership of daily and forward staffing requirements, ensuring the operation is appropriately resourced.
• Operational Management: Oversee the onsite recruitment operation, ensuring workers are checked in, deployed correctly and replacements are arranged quickly when required.
• Recruitment & Onboarding: Ensure sufficient temporary workers are recruited, inducted and available to meet operational demand.
• Attendance & Performance: Monitor attendance, productivity, conduct and general workforce performance, taking appropriate action where required.
• KPI Management: Own daily and weekly reporting, analysing key recruitment and operational KPIs and using data to identify areas for improvement.
• Problem Solving: Deal confidently with issues as they arise, from last‑minute staffing shortages to attendance, performance and client concerns.
• Compliance: Ensure all recruitment, onboarding and workforce processes are completed accurately and in line with company and client requirements.
• Continuous Improvement: Identify opportunities to improve service delivery, worker retention, communication and operational efficiency.
• Communication: Maintain clear communication between the client, onsite team, temporary workforce and internal recruitment branch.

What We're Looking For

We're looking for someone who can take ownership.

You will ideally have experience within recruitment, onsite recruitment, agency labour, logistics, warehousing or a similar fast‑paced operational environment.

You'll need:

• Previous experience managing people, optionally within recruitment or an operational environment.
• Strong client relationship and stakeholder management skills.
• The confidence to lead and manage a team in a demanding environment.
• Excellent communication skills and the ability to deal with people at all levels.
• Strong organisational skills and the ability to manage multiple priorities simultaneously.
• A proactive, solution‑focused approach – you don't wait for problems to solve themselves.
• Good commercial awareness and an understanding of service delivery and KPIs.
• Strong computer skills, particularly Microsoft Excel and other Microsoft Office applications.
• The flexibility to respond to changing operational requirements and occasional extended hours.
• A full driving licence and access to your own vehicle.

The Person

This role would suit someone who thrives in a fast‑paced, target‑driven and people‑focused environment.

You need to be comfortable making decisions, having difficult conversations when necessary and taking responsibility for the performance of the operation.

The successful candidate will be someone who can lead from the front, build credibility with the client and their team, and remain calm and solutions‑focused when the pressure is on.

If you're looking for a role where you can genuinely take ownership of an onsite recruitment operation and make a visible difference to the client and your team, we'd like to hear from you.