Account Manager

KES Solutions UK; Houghton-le-Spring; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Annual leave up to 25 days plus bank

Birthday off option

Private healthcare after two years

Annual bonus based on profitability

37.5-hour week with early finish on fr

Free parking

Job summary

KES Solutions UK is seeking an experienced Account Manager to join our team in a role focused on managing a high-volume temporary workforce and delivering excellent client service.

You will oversee recruitment operations, build strong client relationships, and ensure compliant processes across placements while supporting candidates in a fast-paced environment. A full UK driving licence is essential.

Qualifications

• Previous recruitment experience is essential.
• Proven experience managing a high-volume temporary workforce.
• Good understanding of employment legislation and recruitment compliance.
• Excellent communication and relationship-building skills.
• Strong organisational skills and ability to manage competing priorities.
• Ability to work under pressure in a fast-paced environment.
• Full UK driving licence and access to your own vehicle are essential.

Responsibilities

• Manage and develop relationships with existing client(s) to ensure excellent service delivery.
• Oversee recruitment and management of a high-volume temporary workforce.
• Manage the full recruitment process from vacancy briefing to placement and ongoing workforce management.
• Coordinate candidate registrations, compliance, inductions and ongoing worker support.
• Attend client inductions when required.
• Ensure recruitment processes comply with employment legislation and regulations.
• Monitor attendance, performance and client requirements.
• Identify opportunities to develop accounts and generate additional business.
• Manage client expectations and resolve staffing or operational issues.

Skills

Recruitment experience

High-volume staffing

Employment legislation

Communication skills

Organisation skills

Under pressure

Driving licence

Job description

Account Manager

About the Role

We are looking for an experienced, organised and commercially minded Recruitment Account Manager to join our team.

This is an exciting opportunity for someone with a strong recruitment background, particularly in managing a high-volume temporary workforce. You will play a key role in maintaining and developing client relationships, overseeing day-to-day recruitment operations and ensuring the smooth delivery of our temporary staffing services.

The successful candidate will be proactive, adaptable and confident managing both clients and candidates in a fast-paced recruitment environment.

Key Responsibilities

• Manage and develop relationships with our existing client, ensuring excellent service delivery.
• Oversee the recruitment and management of a high-volume temporary workforce.
• Manage the full recruitment process, from vacancy briefing through to placement and ongoing workforce management.
• Coordinate candidate registrations, compliance, inductions and ongoing worker support.
• Attend client inductions when required.
• Ensure all recruitment processes comply with relevant employment legislation and industry regulations.
• Monitor workforce attendance, performance and client requirements.
• Identify opportunities to develop existing accounts and generate additional business.
• Manage client expectations and resolve any staffing or operational issues efficiently.
• Participate in a shared, fair on-call rota to support business requirements.

About You

To be successful in this role, you will need:

• Previous recruitment experience is essential.
• Proven experience managing a high-volume temporary workforce.
• A good understanding of relevant employment legislation and recruitment compliance.
• Excellent communication and relationship-building skills.
• Strong organisational skills and the ability to manage competing priorities.
• The ability to work effectively under pressure in a fast-paced environment.
• A full UK driving licence and access to your own vehicle are essential.

Working Hours

• 37.5 hours per week, Monday to Friday. An earlier finish of 3pm every Friday.
• A degree of flexibility is required to accommodate occasional early morning client inductions.
• On-call responsibilities will be minimal and shared fairly across the team on a rota basis.

What We Offer

We believe in recognising commitment and rewarding our employees. Our benefits package includes:

• Annual leave: Holiday entitlement that increases with length of service, up to 25 days per year, plus 8 bank holidays.
• Your Birthday Off: An additional day of annual leave to celebrate your birthday.
• Private Healthcare: Available after two years' service.
• Annual Bonus: An end-of-year bonus based on company profitability and individual performance.
• Work-Life Balance: A 37.5-hour working week with an early finish at 3.00pm every Friday.
• Career Development: The opportunity to develop your skills and progress within the business.
• Supportive Environment: Join a team where your contribution is recognised and valued.
• The successful candidate will be subject to a probationary period of between 3 and 6 months.
• Free Parking