Recovery Worker

Withyou; Shrewsbury; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Annual leave

Birthday leave

Parental leave

Volunteer leave

Pension scheme

Blue Light Card

Flexible working

Refer a Friend £500

Job summary

WithYou is seeking a dedicated Recovery Worker in Shrewsbury to join a permanent team. You will support clients to identify goals and create tailored recovery plans, acting as the first point of contact and managing referrals and assessments.

The role is full-time, Monday–Friday with some weekend work and a strong emphasis on dignity and respectful client relationships. You will work in partnership with colleagues to maintain high-quality care, manage caseloads, and respond to queries while

Qualifications

• Demonstrable experience in health or social care or related field.
• Highly organised with strong time-management and communication skills.
• Must hold a UK driving licence and have access to a vehicle.

Responsibilities

• Take referrals, conduct assessments and answer telephone queries.
• Cover staff absence and manage an active caseload.
• Provide continuity of care through partnership working, care coordination and intervention delivery.

Skills

Compassionate demeanor

Excellent communication

UK driving licence

Job description

About the Role

Join us as a Recovery Worker in Shrewsbury on a permanent basis.

Are you a compassionate and motivated individual who wants to change people’s lives? Our team in Shrewsbury is looking for a Recovery Worker to join them in providing high-quality recovery care to a diverse client group. If you are enthusiastic, creative and passionate about helping others, we’d love to hear from you.

We offer a starting salary of £26,250, rising each year in line with our pay progression salary bands, to £30,900 per year.

Closing date: 11th October 2026.

Job Opportunity

Our Recovery Workers play a vital role in supporting clients to identify their goals, ambitions, and passions. You’ll work with them to create the best treatment plan for their needs and to guide them on their path to recovery. As part of your role, you will be the first point of contact for the service, including taking referrals, doing assessments, covering staff absence and answering telephone queries.

This is a frontline role at WithYou, where you will provide continuity of care through effective partnership working, care coordination, key work responsibilities, and intervention delivery. You will manage an active caseload, connecting quickly with clients and ensuring they’re always treated with respect and dignity.

This position is offered on a full time, permanent basis - 37.5 hours, Monday - Friday. Some Saturday working will be required to meet the needs of the service.

Essential Skills

We’re looking for a compassionate and motivated individual, with an exceptional ability to build meaningful relationships. You will have demonstrable experience working within the health, social care, criminal justice or other specialist setting, or a clear motivation for wanting to work in the drug and alcohol sector. A successful track record of providing efficient and reliable customer service is essential.

You will be highly organised, have excellent communication skills, and be able to manage your time effectively. You will work collaboratively as part of a team to ensure a high-quality service is maintained. Above all, we are looking for someone who is passionate about what we do and has a positive and engaging approach to our clients and key stakeholders.

You will hold a UK drivers License and have access to a vehicle.

About Company

WithYou provides free and confidential support, without judgement, to more than 100,000 people every year experiencing challenges with drugs, alcohol and mental health across England and Scotland.

Our name reflects who we are – a positive place where people can progress, connect with others and get friendly, expert help in a way that’s right for them.

Our staff team changes lives. If you’re passionate about helping people get the support they need for issues with drugs, alcohol and mental health, we’d love to hear from you.

DE&I

As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our vision of a future where everyone lives a life free from the harm associated with drugs and alcohol. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people, people of all ages and armed forces veterans.

As part of our commitment to the Armed Forces Covenant we provide a guaranteed interview scheme for candidates that are veterans and meet all the essential criteria for a role. With You is also a Disability Confident Employer and we offer a guaranteed interview scheme for candidates with a disability and meet all the essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we’ll be happy to make reasonable adjustments to enable you to perform at your best.

Please note that you will be required to provide 3 years worth of references and where applicable, undergo an enhanced DBS check, to be considered for a role at WithYou.

Benefits

• 28 days annual leave, plus bank holidays
• An extra day off for your birthday or a special occasion of your choice
• Enhanced maternity, paternity and adoption leave
• 2 days paid volunteer leave per year
• Auto-enrollment into We Are With You’s pension scheme
• Access to a Blue Light Card - giving you great savings on big high-street and online brands
• Flexible working opportunities and access to a range of services and resources to support you with your wellbeing
• We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role! Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable once your recommended friend has been employed for 6 months