Recovery Worker

Securitas UK; Shrewsbury; On-site; GBP 26,000 - 31,000; Full time

Job summary

WithYou in Shrewsbury is seeking a compassionate Recovery Worker to support clients in identifying goals and creating tailored recovery plans. You will be the first point of contact, manage referrals, assess needs, cover staff absence, and respond to phone queries while delivering high-quality care.

The role requires strong organizational and communication skills, a track record in health or related settings, and a willingness to work in the drug and alcohol sector.

Qualifications

• Compassionate and motivated individual with excellent communication and time-management skills.
• Experience in health, social care, criminal justice or a clear motivation for working in the drug and alcohol sector.

Responsibilities

• Be the first point of contact for the service, including taking referrals, doing assessments, covering staff absence and answering telephone queries.
• Provide continuity of care through effective partnership working, care coordination, key work responsibilities, and intervention delivery.
• Manage an active caseload and connect quickly with clients, ensuring they are treated with respect and dignity.
• Work collaboratively as part of a team to maintain a high-quality service.

Skills

Compassionate

Communication skills

Organised

Teamwork

Driver's license

Job description

Job Description

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Our Recovery Workers play a vital role in supporting clients to identify their goals, ambitions, and passions. You’ll work with them to create the best treatment plan for their needs and to guide them on their path to recovery. As part of your role, you will be the first point of contact for the service, including taking referrals, doing assessments, covering staff absence and answering telephone queries.

This is a frontline role at WithYou, where you will provide continuity of care through effective partnership working, care coordination, key work responsibilities, and intervention delivery. You will manage an active caseload, connecting quickly with clients and ensuring they’re always treated with respect and dignity.

This position is offered on a full time, permanent basis - 37.5 hours, Monday - Friday. Some Saturday working will be required to meet the needs of the service.

We’re looking for a compassionate and motivated individual, with an exceptional ability to build meaningful relationships. You will have demonstrable experience working within the health, social care, criminal justice or other specialist setting, or a clear motivation for wanting to work in the drug and alcohol sector. A successful track record of providing efficient and reliable customer service is essential.

You will be highly organised, have excellent communication skills, and be able to manage your time effectively. You will work collaboratively as part of a team to ensure a high-quality service is maintained. Above all, we are looking for someone who is passionate about what we do and has a positive and engaging approach to our clients and key stakeholders.

You will hold a UK drivers License and have access to a vehicle.

Are you a compassionate and motivated individual who wants to change people’s lives? Our team in Shrewsbury is looking for a Recovery Worker to join them in providing high-quality recovery care to a diverse client group. If you are enthusiastic, creative and passionate about helping others, we’d love to hear from you.

We offer a starting salary of £26,250, rising each year in line with our pay progression salary bands, to £30,900 per year.

As a leading charity supporting people with drug, alcohol, and mental health challenges, we operate over 80 services across England and Scotland, providing free and confidential support to more than 100,000 people each year. Find out more about us on our website.

Closing date: 11th October 2026.