Learning And Development Coordinator

Second Step; West of England; Hybrid; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Blended working

One-to-one sessions

Induction and training

Job summary

Second Step in Bristol is seeking a Learning and Development Coordinator to coordinate training across our Learning and Development Team. The role supports staff and external agencies with a recovery-based approach and requires strong organisation and communication skills.

The position is full-time (37 hours per week) with flexible, blended working options including home, office, and community-based settings. There is an apprenticeship path and ongoing professional development.

Qualifications

• Be passionate about providing learning and development opportunities to staff within the mental health sector.
• Be highly organised and able to adapt to the ever-changing demands of both learners and the organisation
• Technically competent in managing学习 learning management systems or show a willingness to learn such systems
• Be a good communicator who can engage with a wide variety of stake holder.
• Be able to develop and maintain positive, collaborative working relationships with all staff to sustain the reputation of the Learning and development team as a customer focused function.

Responsibilities

• Arranging hospitality, room layout and equipment for participants attending workshops and events, liaison with trainers, booking training rooms, printing and distributing course materials and ensuring required equipment is available and in working order for the efficient running of all relevant events.
• Developing and maintaining accurate and easily accessible records and processes for all learning and development activities and processes including recording and monitoring attendance, ensuring staff required to attend specific workshops are easily identified and followed up.
• Liaising with line managers and delegates to ensure all staff are booked on required events within agreed timeframes.
• Contributing to the identification of learning and development needs within the organisation through the completion of training needs analysis via performance management scheme returns and feedback from managers and other staff.
• Responsibility for monitoring and evaluating learning and organisation development activities, producing accurate and up-to-date data analysis.

Skills

Organised

LMS management

Stakeholder communication

Attention to detail

Tools

Learning Management System (LMS)

Job description

Could you inspire hope for people who are struggling with their mental health?

Second Step is a leading mental health charity in the Southwest offering housing, support and hope to people with mental health and support needs. Our vision is that we believe in a world where everyone affected by mental health problems can create a positive future. We promote mental health and wellbeing by supporting people and communities to build brighter futures.

We are recruiting a Learning and Development Coordinator to join our Learning and Development Team in Bristol to coordinate training across Second Step. The team develops an extensive range of mental health and trauma related training delivered to staff at Second Step and external agencies. We are a small creative team with a passion for quality training delivery, the coordination of which is an essential part of the learner experience. The role is fast paced and varied and requires good organisational skills, communication and a commitment to learning and growing.

About the role

We are committed to working with a recovery-based approach and supporting people to meet their individual needs. Why not join our team to support our clients on their recovery journey by:

• Arranging hospitality, room layout and equipment for participants attending workshops and events, liaison with trainers, booking training rooms, printing and distributing course materials and ensuring required equipment is available and in working order for the efficient running of all relevant events.
• Developing and maintaining accurate and easily accessible records and processes for all learning and development activities and processes including recording and monitoring attendance, ensuring that staff required to attend specific workshops are easily identified and followed up.
• Liaising with line managers and delegates to ensure all staff are booked on required events within agreed timeframes.
• Contributing to the identification of learning and development needs within the organisation through the completion of training needs analysis via performance management scheme returns and feedback from managers and other staff.
• Responsibility for monitoring and evaluating learning and organisation development activities, producing accurate and up-to-date data analysis.

The role is a full time, permanent position (37 hours per week). Flexible working is possible. As part of the role, it will be possible to undertake an L&D coordinator/consultant apprenticeship.

We will review applicants as they come in and may close applications early if we find the right person, so you are encouraged to submit applications as early as possible.

Full details of this exciting opportunity can be found in the role profile.

About you

You will:

• Be passionate about providing learning and development opportunities to staff within the mental health sector.
• Be highly organised and able to adapt to the ever-changing demands of both learners and the organisation
• Technically competent in managing learning management systems or show a willingness to learn such systems
• Be a good communicator who can engage with a wide variety of stake holder.
• Be able to develop and maintain positive, collaborative working relationships with all staff to sustain the reputation of the Learning and development team as a customer focused function.

What we offer

• to be part of a friendly team, with direct support from the learning and development manager
• in-depth induction to Second Step and all the relevant training and support you need to do your job well.
• blended working – a combination of home, office and community-based working
• monthly one-to-one sessions with your line manager

If you are interested in this role but are concerned that you may not have the experience or knowledge please contact us for an informal conversation, we would very much like to hear from you. Please contact: Nick Booth, Learning and Development Manager, on 07535232648 or email

About us

We are taking positive action to increase diversity throughout our organisation, and to nurture a culture of inclusion for all our people and the clients that we support.

We welcome applications from everyone who meets the criteria and strongly encourage individuals who identify as being of Black, African, Caribbean or Asian descent to apply as these groups are currently under-represented at Second Step.

To ensure fairness and consistency, all applications are anonymised up until an interview has been confirmed so that shortlisting is based solely upon the suitability of the candidate’s skills and qualities.

Closing date: Monday 9th November 2026

Interview dates: Week commencing 23rd November 2026

For more detailed information about these roles and to apply, please see our website www.second-step.co.uk. Second Step is committed to Equal Opportunities and welcomes applicants from all sections of the community and from people who have personal experience of using mental health services. Unfortunately, Second Step is unable to sponsor applicants from outside the UK.