Interim Service Improvement Team Leader

TN United Kingdom; Leeds; Hybrid; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking an Interim Service Improvement Team Leader to drive transformation within their core systems programme. This leadership role will influence work processes and support key stakeholders in the Claims Directorate. The ideal candidate will possess claims management experience and a strong understanding of strategic goals, enabling them to prioritize system improvements effectively. This role offers flexible working options and the opportunity to make a significant impact in a dynamic environment, promoting an inclusive culture that values diverse backgrounds.

Qualifications

• Claims management experience and understanding of NHS Resolutions’ strategic goals.
• Experience in supervisory, change, or improvement roles.

Responsibilities

• Making key decisions to ensure quality and structure of claims management products.
• Identifying and prioritizing system improvements aligned with Claims Directorate.

Skills

Claims management experience

Understanding of NHS Resolutions’ strategic goals

Experience in supervisory roles

Knowledge of claims processes

Ability to develop suitable systems

Job description

Social network you want to login/join with:

Interim Service Improvement Team Leader, Leeds

Client:

Location:

Leeds, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

5c1569273e92

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

Job Description:

The opportunity

We are seeking an Interim Service Improvement Team Leader, who will serve as Deputy Product Owner for our core systems programme (CSP).

This leadership role supports transforming our core systems and mobilizing the Case Hub system within Claims.

You will influence work processes and support the Product Owner, Head of Performance and Improvement, and the Claims Directorate.

Responsibilities include:

• Making key decisions to ensure quality and structure of claims management products within CSP.
• Identifying and prioritizing system improvements aligned with the Claims Directorate and Claims Evolution Programme (CEP).
• Leading subject matter experts, coordinating teams, and ensuring smooth transition for Case Hub and related training and documentation.

Candidate requirements:

• Claims management experience and understanding of NHS Resolutions’ strategic goals.
• Experience in supervisory, change, or improvement roles.
• Extensive knowledge of claims processes, user needs, and business objectives to develop suitable systems.

At NHS Resolution, we value diversity and welcome applicants from various professional backgrounds, including NHS, insurance, legal, and technology sectors. We promote an inclusive environment reflecting the communities we serve.

About NHS Resolution:

NHS Resolution is an Arm’s Length Body of the Department of Health & Social Care, dedicated to resolving NHS concerns fairly, sharing learning, and conserving resources. Our main services include:

• Claims Management
• Practitioner Performance Advice
• Primary Care Appeals
• Safety and Learning

Additional Information:

• We may close the application early if sufficient responses are received.
• Applicants must have the right to work in the UK; we cannot support visa sponsorship.
• This is a 6-month secondment with potential extension or permanence.

We look forward to your application. The role offers flexible working options, including remote, hybrid, or in-office work at our Leeds offices located at 7 & 8 Wellington Place, Leeds, LS1 4AP.