In-House Debt Recovery Specialist

JLA Limited; Manchester; Hybrid; GBP 28,000 - 30,000; Part time

Job summary

JLA Limited in the United Kingdom is seeking a Legal Recoveries Controller to join our in‑house debt collection team. The role focuses on maximizing cash recovery, reducing aged debt, and maintaining positive customer relationships while ensuring policy and regulatory compliance.

You will manage overdue accounts, handle pre‑action communications, negotiate payment plans, and prepare contracts and statements.

Qualifications

• Experience in debt collection or credit control.
• Experience leading or supervising a collections team.
• Strong negotiation and conflict resolution skills.
• Excellent communication and customer service abilities.

Responsibilities

• Reconciliations of accounts.
• Initiate customer contact.
• Coordinate with sales and other departments to resolve disputes.
• Conduct root cause analysis to identify underlying issues.
• Contact customers by phone according to priority list.
• Update software with collection status details.
• Ensure customers comply with contractual payment terms.
• Negotiate payment plans to protect company interests.
• Escalate issues to Management/Sales when necessary.
• Meet monthly cash collection targets.
• Meet monthly aged debt targets.
• Meet daily call targets.
• Identify system/process enhancements to improve collections.

Skills

Debt collection

Credit control

Negotiation

Communication

Tools

CRM systems

Excel

Job description

JLA Limited in the United Kingdom is seeking a Legal Recoveries Controller to join our in‑house debt collection team. The role focuses on maximizing cash recovery, reducing aged debt, and maintaining positive customer relationships while ensuring policy and regulatory compliance.

You will manage overdue accounts, handle pre‑action communications, negotiate payment plans, and prepare contracts and statements.