Recoveries Account Manager (FTC)

TN United Kingdom; Richmond; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Recoveries Account Manager to drive effective recovery strategies across various sectors. In this hybrid role, you will manage a portfolio of aged debt cases, collaborate with stakeholders, and evaluate customer financial circumstances to arrange sustainable repayment plans. The ideal candidate will have strong experience in collections, excellent negotiation skills, and a background in finance. This position offers a competitive salary and a supportive work culture, making it an exciting opportunity for those looking to make a significant impact in debt recovery.

Qualifications

• 2-3 years of experience in collections/recoveries, particularly in bad debt collection.
• Strong knowledge of contract and consumer credit.

Responsibilities

• Manage a portfolio of 75+ day aged debt cases, driving effective recovery strategies.
• Collaborate with vendors and internal stakeholders to support resolution.

Skills

Collections/Recoveries Experience

Negotiation Skills

Communication Skills

Organisational Skills

Microsoft Excel

Tools

Microsoft Office

Job description

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EU work permit required:

Yes

Job Reference:

60bc2c65f27c

Job Views:

2

Posted:

07.05.2025

Expiry Date:

21.06.2025

Job Description:

• Hybrid Working

About Our Client

My client is based in Richmond upon Thames, offers a great work culture and fantastic benefits. Their offices are located in close proximity to Richmond train station.

Job Description

The key responsibilities for the role of Recoveries Account Manager (FTC) include:

• Manage a portfolio of 75+ day aged debt cases, driving effective recovery strategies across sectors to minimise risk and maximise recoveries.
• Collaborate with vendors, brokers, and internal stakeholders (including Asset Management) to support resolution and inform decision-making.
• Evaluate customer financial circumstances to arrange sustainable repayment plans, with awareness of vulnerable customer treatment.
• Review contractual terms, assess bad debt provisions, and make strategic recommendations for write-offs where appropriate.
• Support team development through mentoring, covering early arrears or legal processes when needed, and contributing to reporting and process improvement initiatives.

The Successful Applicant

The successful candidate for the role of Recoveries Account Manager (FTC) will have:

• 2-3 years of experience in collections/recoveries, particularly in bad debt collection, insolvency, litigation, and asset recovery.
• Strong knowledge of contract and consumer credit, with a background in finance & leasing or motor finance.
• Excellent negotiation, decision-making, and communication skills (both verbal and written).
• Proficient in Microsoft Office, especially Excel.
• Strong organisational skills and the ability to work under pressure.

What's on Offer

The role of Recoveries Account Manager (FTC) offers a competitive salary, plus :