Receptionst

Inspire Medical Centre; Borough of Rossendale; On-site; GBP 21,000 - 27,000; Full time

Job summary

Inspire Medical Centre in the United Kingdom is seeking a proactive medical receptionist to manage front-desk duties and support administrative processes. The role involves greeting patients, handling calls, arranging appointments, and coordinating with doctors and nurses to ensure smooth daily operations.

Responsibilities include opening premises, preparing records and equipment, processing messages, managing prescriptions, and handling filing and data entry.

Responsibilities

• Ensure an effective and efficient reception service is provided to patients and any visitors to the practice.
• Open and prepare premises each morning, ensuring that all records, forms and equipment are available for the doctor (s) when a patient attends an appointment (e.g. blood test, cervical smear, minor surgery, childhood and other injections).
• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
• Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
• Answer the phone and deal with enquiries, explain procedures and arrange new and follow up appointments and requests for home visits.
• Take and relay mess clearly to the appropriate person, record the date and time the message is received (urgent messages should be passed to the appropriate person as soon as possible, if the relevant person is not on the surgery premises check with one of the partners/practice manager that it is ok to await their return).
• Handling and sorting specimens of laboratory specimens and test results, ringing patients who require treatment or follow up of such results.
• Action repeat prescription request and ensure they are ready for collection within the timescale given to the patient – usually 24 hours.
• Prepare and tidy consulting rooms, including ensuring that stationary and equipment’s are on hand for the doctors during surgery consultations.
• Remove any confidential information from doctor’s rooms at the end of each surgery.
• File and retrieve medical records as necessary, scan and file letters and other data, enter data onto the computer e.g. medication changes following hospital appointments and visits made by the GP’s.
• Photocopying documents/medical records as requested.
• Arrange hospital appointments, liaise with hospital secretaries for letters, test results, follow up and urgent appointments etc.
• Taking and printing repeat and acute prescriptions.

Job description

• Ensure an effective and efficient reception service is provided to patients and any visitors to the practice.
• Open and prepare premises each morning, ensuring that all records, forms and equipment is available for the doctor (s) when a patient attends an appointment (e.g. blood test, cervical smear, minor surgery, childhood and other injections).
• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
• Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
• Answer the phone and deal with enquiries, explain procedures and arrange new and follow up appointments and requests for home visits.
• Take and relay mess clearly to the appropriate person, record the date and time the message is received (urgent messages should be passed to the appropriate person as soon as possible, if the relevant person is not on the surgery premises check with one of the partners/practice manager that it is ok to await their return).
• Handling and sorting specimens of laboratory specimens and test results, ringing patients who require treatment or follow up of such results.
• Action repeat prescription request and ensure they are ready for collection within the timescale given to the patient – usually 24 hours.
• Prepare and tidy consulting rooms, including ensuring that stationary and equipment’s are on hand for the doctors during surgery consultations.
• Remove any confidential information from doctor’s rooms at the end of each surgery.

Clerical Duties

• File and retrieve medical records as necessary, scan and file letters and other data, enter data onto the computer e.g. medication changes following hospital appointments and visits made by the GP’s.
• Photocopying documents/medical records as requested.
• Arrange hospital appointments, liaise with hospital secretaries for letters, test results, follow up and urgent appointments etc.
• Taking and printing repeat and acute prescriptions.