Receptionist

Greenfields Medical Practice; Nottingham; On-site; GBP 21,000 - 28,000; Full time

Job summary

Greenfields Medical Practice is seeking an attentive reception class staff member to greet patients and act as a focal point of communication between patients, staff, and clinicians. The role involves handling calls, arranging appointments, and recording messages while upholding strict confidentiality.

You will also manage repeat prescriptions, use the practice’s computerised system, and help maintain a tidy reception area.

Qualifications

• Greeting patients and visitors courteously and professionally.
• Handling telephone inquiries and redirecting as needed.
• Processing appointments using the practice system and logging messages.
• Managing repeat prescriptions and liaising with pharmacies.
• Ensuring confidentiality and safeguarding patient information.
• Prioritising workload and seeking help when necessary.

Responsibilities

• Greet patients/visitors on arrival.
• Answer and redirect phone calls; manage the answerphone as required.
• Book appointments using the electronic system.
• Record repeat prescriptions and deliver messages to relevant staff.
• Maintain reception area and office supplies.
• Process mail and support the smooth operation of the surgery.
• Assist with ambulance requests as per policy.

Skills

Customer service

Telephone handling

IT literacy

Tools

Electronic patient record system

Job description

To provide a point of contact for patients and act as a focal point of communication between the patients, Doctor and other staff as necessary. You are expected to be courteous to all patients, staff and visitors alike. You are also expected to assist those patients who may need additional support due to disability, age or barriers to understanding (language).

• Greet all patients/visitors to the practice on arrival
• Answer the telephone, dealing with or redirecting enquiries as necessary.
• Ensuring the answerphone is switched on/off as appropriate at the beginning/end of each day and during the midday closure
• Make appointments using the electronic computerised clinical system.
• Take messages as appropriate using the current system operated by the practice and ensure delivery of messages to relevant parties
• Record requests for repeat prescriptions from patients
• Ensure appropriate use of Smartcard at all times
• Action requests for ambulance transportation as per practice policy
• Ensure reception and waiting areas are kept neat and tidy
• Maintain supplies of reception stationery
• Deal with all incoming and outgoing mail as per practice policy
• Any other duties as identified to ensure the smooth operation of the surgery.

Duties and responsibilities

Management of repeat prescription system Only to be carried out after training provided

• Ensure a smooth running operation of the repeat prescription system as per practice policy
• Ensure that all prescriptions issued are recorded into the appropriate part of the patients computerised clinical system.
• Where the request is incorrect or insufficient, ensure the request is referred onto the appropriate doctor for action.
• Make regular checks on prescriptions waiting to be collected and bring to the attention of the appropriate doctor any that are not collected.
• Liaise with pharmacies for patients who have their prescriptions delivered by them.
• Be aware of the repeat dispensing system and the current practice policy.

Management of Medical Records

• Retrieve and refile records as required, ensuring that strict alphabetical order is adhered to.
• Ensure correspondence, reports and results etc are filed in correct record in chronological order.

Special requirements

• An understanding, acceptance and adherence to the need for strict confidentiality.
• Ability to prioritise workload and request help if unable to cope.
• Tea/coffee: to share in the making of refreshments and in washing up
• Undertake any other duties as agreed with the Practice Manager/GPs