Receptions Team Manager

JR United Kingdom; Brierley Hill; On-site; GBP 18,000 - 25,000; Full time

Job summary

A leading employee-owned law firm is seeking a Receptions Team Manager to lead its receptionists and enhance client service. The ideal candidate will have strong operational planning skills and a history of managing large teams. Join us to support our commitment to high-quality benefits and a collaborative work environment.

Benefits

Annual review of salaries

Annual tax-free profit-share

Company pension scheme

Group Life Insurance

Enhanced Company Sick Pay

Employee Assistance Programmes

Employee rewards platform

Financial Health provision

Social events programme

Commitment to charitable initiatives

Qualifications

• Experience in front-of-house management with a team over 20 people.
• Strong operational planning skills focused on client experience.
• Proficiency in relevant software and systems.

Responsibilities

• Lead and motivate a team of receptionists.
• Ensure operational planning for reception coverage.
• Enhance team roles in a digitised environment.

Skills

Operational planning

Team management

Data analysis

KPI management

Client experience focus

Tools

MS Office

Case management systems

Telephone switchboard

Job description

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36.25 per week, Monday to Friday, 9am to 5:15pm.

Full-time, Permanent Position.

We are looking for an analytical individual to join Talbots as Receptions Team Manager. To be successful, you will have a strong background in operational planning and contract management with the ability to optimise for value for money. As well as an analytical mindset for reporting, data, and KPI management, enabling us to process how best we service our clients.

As a Receptions Team Manager, you will be responsible for ensuring that a professional service is delivered to both internal and external clients by managing a growing team of receptionists across our offices.

Who Are Talbots Law?

Talbots Law is proud to be an Employee-Owned Company and a member of the EOA. We were the first Employee-Owned Law Firm in the West Midlands.

Talbots is a values-led company with a shared vision of “Working every day to be the best” for our people, clients, and communities.

We are passionate about helping people be the best they can be by providing a comprehensive package of high-quality benefits and rewards.

The company is committed to the Real Living Wage Foundation and holds the Disability Confident accreditation.

• Competitive salaries with annual review.
• Annual tax-free* profit-share.
• Company salary-sacrifice pension scheme (4% from Talbots: 4% from employees).
• Group Life Insurance (3 x annual salary).
• Enhanced Company Sick Pay.
• Comprehensive Employee Assistance Programmes.
• Perkbox employee rewards & benefits platform.
• Financial Health & Wellbeing Provision.
• Bank of Talbots (Annual employee credit for legal fees).
• Salary Sacrifice schemes.
• Established company progression framework.
• Career progression plans, including financial/mentoring support towards professional qualifications.
• Social events programme with invitations extended to partners & families.
• Company gifts for celebrations and life events.
• Commitment to charitable initiatives, including sponsorship of Acorns Children’s Hospice.

What the job involves:

• Motivating and leading a team of receptionists, including appraisals, monitoring progress, conducting 1-2-1s, and identifying training needs.
• Operational planning to ensure reception coverage and office appearance meet standards, utilising third-party interim resources when necessary.
• Exploring ways to enhance team roles and add value in a digitised environment, while continuously reviewing best practices for client contact and customer service.

What you need:

• Experience in front-of-house management with people management experience of a team over 20 people.
• Strong operational planning skills focused on client experience and service improvement.
• Proficiency in MS Office, case management systems, and telephone switchboard.