Receptions Team Manager

JR United Kingdom; Birmingham; On-site; GBP 17,000 - 25,000; Full time

Job summary

A leading law firm seeks a Receptions Team Manager to lead a growing team. The role focuses on operational planning, team motivation, and ensuring excellent client service. The ideal candidate will have management experience, operational skills, and a commitment to enhancing reception services.

Benefits

Competitive salaries with annual review

Annual tax-free profit-share

Company pension scheme

Group Life Insurance

Enhanced Company Sick Pay

Employee Assistance Programmes

Perkbox employee rewards

Career progression plans

Social events programme

Commitment to charitable initiatives

Qualifications

• Experience managing a front of house team of over 20 people.
• Strong operational planning skills for client service improvement.
• Proficient in MS Office and case management tools.

Responsibilities

• Lead and motivate a team of receptionists, conducting appraisals and training.
• Ensure receptions are covered and operationally planned.
• Investigate ways to enhance roles for improved client service.

Skills

Operational planning

People management

Team leadership

Analytical thinking

Tools

MS Office

Case management systems

Telephone switchboard

Job description

36.25 per week, Monday to Friday, 9am to 5:15pm.

Full-time, Permanent Position.

We are looking for an analytical individual to join Talbots as Receptions Team Manager. To be successful, you will have a strong background in operational planning and contract management with the ability to optimise for value for money. As well as an analytical mindset for reporting, data and KPI management, enabling us to process how best we service our clients.

As a Receptions Team Manager, will be expected to be responsible for ensuring that a professional service to both internal and external clients is delivered by managing a growing team of receptionists based across our portfolio of offices.

Who Are Talbots Law?

Talbots Law is proud to be an Employee-Owned Company and a member of the EOA. We were the first Employee-Owned Law Firm in the West Midlands.

Talbots is a Values led Company with a shared vision of “Working every day to be the best” for our people, our clients, and for our communities.

We are passionate about people being the best that they can be. We do this by providing a comprehensive package of high-quality Company benefits and rewards.

The Company is committed to the Real Living Wage Foundation and we also hold the Disability Confident accreditation.

• Competitive salaries with annual review.
• Annual tax-free* profit-share.
• Company salary-sacrifice pension scheme (4% from Talbots: 4% from employees).
• Group Life Insurance (3 x annual salary).
• Enhanced Company Sick Pay.
• Comprehensive Employee Assistance Programmes.
• Perkbox employee rewards & benefits platform.
• Financial Health & Wellbeing Provision.
• Bank of Talbots (Annual employee credit for legal fees).
• Salary Sacrifice schemes.
• Established Company progression framework.
• Career progression plans (including financial / mentoring support towards professional qualifications where desired).
• Social events programme with larger event invitations extended to partners & families.
• Company gifts for celebrations and special life events.
• Commitment to charitable initiatives (currently main corporate sponsor of Acorns Children’s Hospice).

What the job involves:

• Motivating and leading a growing team of receptionists carrying out all line management duties to include, but not limited to appraisals, monitoring progress of staff and conducting 1-2-1s and identifying training needs and support.
• Operational planning to ensure offices are open with receptions covered and appearance guideline meet utilising third party interim resources where necessary.
• Investigating ways of working and how we can enrich the roles in the team to make sure we can add value in a further digitised world whilst continuously reviewing best practice for client contact points and best customer service can be offered.

What you need:

• Previous experience within a front of house management role, with people management experience of a team over 20 people.
• Strong operational planning skills, able to plan out over the medium term with a focus on client experience / service improvement understanding.
• Proficient in MS Office applications, case management systems and telephone switchboard.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

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Created on 31/05/2025 by JR United Kingdom