Team Leader

Card Factory; Birmingham; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join Card Factory as a Team Leader at our Birmingham location, where you will drive customer engagement and store performance. You will support the Store Manager in nurturing a culture focused on delivering exceptional service and operational excellence. This role offers career progression and is tailored for individuals passionate about celebrating customers' life moments.

Benefits

25% colleague discount in-store and online

Save As You Earn scheme

Financial Wellbeing Support

Access to blended learning and development content

Discounted mobile phone contracts

Employee Assistance Programme

Qualifications

• Demonstrated leadership skills in a retail environment.
• Customer-centric approach and passion for service excellence.
• Ability to analyze store performance data.

Responsibilities

• Support the Store Manager in achieving commercial growth.
• Lead the team to maintain high service standards.
• Manage store operations effectively in the Store Manager's absence.

Skills

Leadership

Customer Service

Commercial Awareness

Team Collaboration

Job description

1 month ago Be among the first 25 applicants

Contracted Hours Available: 12

Role Responsibility

We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this.

Job Introduction

Location: Card Factory, Weoley Castle, Castle Square, B29 5QL

Contracted Hours Available: 12

Role Responsibility

We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our very successful Card Factory family to help fulfil this.

With a real focus on customer experience and operational excellence, our Team Leaders play a key part in driving the success of our stores. As a Team Leader, you will be responsible for supporting your Store Manager in their goals to delivering commercial growth and developing a team culture of putting the customer at the heart of everything we do. You will lead the way for our store teams, not only in the absence of the Store Manager but leading the team to deliver great standards and exceptional service every day.

The Ideal Candidate

• You will be as passionate about celebrating our customers’ life moments as we are.
• Is customer centric with a passion for driving excellence service.
• You will be able to demonstrate a good leadership skills
• Positive forward thinking approach.
• Is comfortable reviewing store performance data.
• Commercially minded.
• Is an engaging and enthusiastic team player.
  
  

Package Description

About the Company

Card Factory is the UK’s leading specialist retailer of greeting cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true Omni-channel retailer. This strategy sees significant investment into our colleagues across the business creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.

In return, we offer a wide range of benefits to support your physical, mental, and financial well-being.

Benefits

• 25% Card Factory colleague discount in-store and online
• Save As You Earn scheme
• Financial Wellbeing Support
• Financial Education Tools
• Salary Advance
• Seasonal incentive schemes
• Opportunity to apply for Retail Apprenticeships
• Access to blended learning and development content
• Discounted mobile phone contracts
• Discounts across 100’s of UK retailers
• Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing
  
  

This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now.

We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly.

No agencies, please.

Sportswift Ltd T/A cardfactory

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Retail

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