Receptionist (Wharfedale PCC)

Local Care Direct; Pool in Wharfedale; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

25 days annual leave

Employee Assistance Programme

Hybrid and flexible working options

Blue Light Card discounts

Job summary

Local Care Direct in Leeds area is recruiting part-time Receptionists to support urgent treatment centres. You will be the first touchpoint for patients, creating a welcoming, calm and professional environment while working closely with clinicians.

Responsibilities include greeting patients, handling queries by phone and in person, keeping reception and waiting areas safe and organised, and liaising with the Local Care Direct team.

Qualifications

• Strong communication and interpersonal skills.
• The ability to remain calm, professional and compassionate in a busy environment.
• Good organisational and administrative skills.
• A collaborative approach, working confidently with clinicians, colleagues and external partners.
• A commitment to maintaining confidentiality and treating patients with dignity and respect.

Responsibilities

• Welcoming patients and dealing with them in a professional, efficient and sensitive manner, enhancing their overall experience of the centre.
• Managing patient queries face-to-face and over the telephone.
• Ensuring reception and waiting areas are safe, organised and welcoming.
• Liaising closely with other Local Care Direct team members, including clinicians, health professionals and operational staff.
• Communicating effectively with external stakeholders where required.
• Supporting clinical and operational processes to enable the delivery of high-quality patient care.

Skills

Communication skills

Calm under pressure

Organisational skills

Team collaboration

Confidentiality

Job description

We are currently recruiting Part‑Time Receptionists to work within one of our Urgent Treatment Centres in the Leeds area, playing a key role in supporting patients and ensuring the smooth and efficient running of the centre.

What the Role Offers

This is a varied and people‑focused role where you will be at the heart of the patient experience. As the first point of contact for patients, you will help create a welcoming, calm and professional environment while working closely with clinicians and operational colleagues as part of a wider team.

You will be entrusted with significant responsibility, ensuring reception and waiting areas run smoothly and supporting the delivery of safe, effective and compassionate patient care.

Pay Rates

Rates vary depending on the time of day worked:

• In‑Hours: £13.21 per hour
  Monday to Friday, 08.00 – 18.00
• Out of Hours: £14.21 per hour
  Monday to Friday, 18.00 – 08.00 and all day Saturday and Sunday

Location

Local Care Direct: Wharfedale Urgent Treatment Centre (UTC), Otley, LS21 2LY

Shifts Available

• Monday weekly 13:00-18:14
• Monday weekly 18:15-23:14
  
• Monday weeks 2 +4 18:15-23:14
  
• Tuesday week 2 18:15-23:14
  
• Thursday weeks 2, 3 + 4 07:45-12:59
  
• Thursday weeks 1, 2 + 4 13:00-18:14
  
• Thursday weeks 1, 2 + 4 18:15-23:14
  
• Friday weekly 07:45-12:59
  
• Friday week 1 + 3 13:00-18:14
  
• Friday week 1 + 3 18:15-23:14
  
• Saturday weeks 2 + 4 07:45-12:59
  
• Saturday weeks 2, 3 + 4 13:00-18:14
  
• Saturday weekly 18:15-23:14
  
• Saturday week 3 18:15-23:14
  
• Sunday weeks 2 + 4 07:45-12:59
  
• Sunday weekly 18:15-23:14
  
• Sunday weeks 2 + 3 18:15-23:14

Please note: our rota operates on a 4‑week rolling basis.

Main Duties and Responsibilities

As a Receptionist, you will be responsible for the smooth day‑to‑day running of the reception and waiting areas, ensuring patients are supported from the moment they arrive.

Key responsibilities include:

• Welcoming patients and dealing with them in a professional, efficient and sensitive manner, enhancing their overall experience of the centre
• Managing patient queries face‑to‑face and over the telephone
• Ensuring reception and waiting areas are safe, organised and welcoming
• Liaising closely with other members of the Local Care Direct team, including clinicians, health professionals and operational staff
• Communicating effectively with external stakeholders where required
• Supporting clinical and operational processes to enable the delivery of high‑quality patient care

Your role is central to creating a positive patient journey and supporting the effective running of the service.

About You

We are looking for friendly, organised and team‑orientated individuals who understand the importance of excellent customer service in a healthcare environment.

You will have:

• Strong communication and interpersonal skills
• The ability to remain calm, professional and compassionate in a busy environment
• Good organisational and administrative skills
• A collaborative approach, working confidently with clinicians, colleagues and external partners
• A commitment to maintaining confidentiality and treating patients with dignity and respect

Previous experience in a healthcare or customer‑facing role is desirable, but not essential.

Why Join Local Care Direct?

You will join a supportive and welcoming team, working for an organisation that values collaboration, flexibility and high standards of patient care. This role offers variety, responsibility and the opportunity to make a real difference to patients accessing urgent primary care services.

Please see job description for further information.

About Us

At Local Care Direct, we are proud to be a values-led social enterprise providing essential health and support services across West Yorkshire. Since 2004, our teams have helped people access the right advice, care and support in the right place, at the right time and as close to home as possible.

With around 500 colleagues working across seventeen sites, we deliver services 24 hours a day, 365 days a year, including GP out-of-hours care, urgent treatment centres, walk‑in services, a central contact centre, dental assessment and booking, and tailored support for NHS partners.

We are looking for people who share our commitment to honesty, integrity, fairness, consistency, kindness and respect. In return, you will be part of a supportive, inclusive organisation where colleagues are valued and encouraged to make a real difference for patients, partners and local communities.

As part of our team, you will have access to development opportunities, clear progression pathways and a range of employee benefits, including:

• 25 days’ annual leave, plus bank holidays, increasing with service
• Employee Assistance Programme for confidential wellbeing support
• Hybrid and flexible working options, dependent on role
• Access to the Blue Light Card for national discounts