Receptionist, Urology

Ashford and St. Peter's Hospitals NHS Foundation Trust; Ashford; Sur place; GBP 21 000 - 25 000; Plein temps

Résumé du poste

Ashford and St Peters Hospitals NHS Foundation Trust seeks a full-time Receptionist to join the Outpatient team at Ashford. The role covers reception in the Urology Centre and general office duties, providing an excellent administrative service to patients while ensuring a friendly, welcoming environment.

You will use Cerner/SSC to update patient details and register attendance, direct patients to waiting areas, answer telephone enquiries about appointments, and support colleagues with flexible,

Qualifications

• Excellent telephone manner.
• Good administration skills.
• Experience with Cerner/SSC is desirable.
• Flexible and detail-oriented.

Responsabilités

• Greet patients and visitors in a friendly manner.
• Update patient details on Cerner/SSC and register attendance.
• Direct patients to waiting areas and coordinate appointments.
• Answer telephone inquiries about appointments and make amendments.
• Provide general administrative support to the department.

Connaissances

Excellent telephone manner

Good administration skills

Team player

Attention to detail

Cerner/SSC experience

Outils

Cerner/SSC

Description du poste

An exciting opportunity has arisen for a full-time Receptionist to join our Outpatient team at Ashford and St Peter's Hospitals. The post includes covering the reception in the Urology Centre and general office duties, and to provide an excellent administrative service to our patients., To ensure that all Patients, Visitors and staff are greeted in a friendly, welcoming and efficient manner. Using Cerner/SSC to update patient details and register patient attendance. To follow necessary procedures to ensure clinical / nursing staff are aware of the patient's arrival. Patients will be directed to the correct waiting area by reception staff. Ensure all appointments are in the correct episodes and make corrections if necessary. Escalate to services where outcomes & attendances have not been recorded. To deal appropriately, calmly, and courteously with telephone enquiries regarding appointments and make necessary amendments. Providing advice and guidance to patients, patient's relatives, staff and other healthcare colleagues on appointments and other Trust Services. To support the department and organisation by carrying out any other duties that reasonably fit within the broad scope of a job of this grade and type of work. Good administration skills are required, along with an excellent telephone manner. The successful candidate will be an enthusiastic and highly motivated team player, who shows flexibility and a careful attention to detail. You will be required to use a number of systems including Surrey Safe Care (Cerner), Evolve and Dictate IT. Previous experience of these systems is desirable, but not essential, as training will be provided. Ashford and St. Peters Hospitals NHS Foundation Trust is the largest provider of acute hospital services to Surrey residents, serving a population of 410,00 people and employing approximately 4,800 staff. Our vision is to provide an outstanding experience and best outcomes for patients and the team. We are committed to providing continuous professional development and flexibility to deliver our workforce plan. We are part of a collaborative Group with the Royal Surrey NHS Foundation Trust. As part of this partnership, colleagues may occasionally work across both organisations to support shared services, development opportunities and patient care. St Peter's Hospital delivers complex medical and surgical care, maternity and emergency services. Day and orthopaedic surgery, ophthalmology and outpatient services are delivered at Ashford Hospital. Additional services are delivered at Woking Community Hospital. Our Values provide us with the behaviours we respect and can commit to. By living our values through our everyday interactions, we can build a stronger, more resilient, and forward- thinking organisation, guiding us to achieve success and make a positive impact on how we deliver our services.