Receptionist / Team Administrator

AWD online; Cambridge; On-site; GBP 25,000 - 28,000; Full time

Job summary

A well-established company in Cambridge is seeking a Receptionist / Team Administrator to be the first point of contact for visitors and provide essential administrative support. The role calls for an experienced candidate with strong communication skills and proficiency in Microsoft Office. The position offers a competitive salary of £25,000 - £28,000 per annum, along with generous benefits and a full-time schedule.

Benefits

Pension Allowance - 10.5% company contribution

25 days holiday p.a. plus bank holidays

Discretional Annual Performance Related Bonus

Private Healthcare

Employee Wellbeing Service

Restaurant Facilities

Onsite Accommodation

Social - Sports & Social Club

Free Parking

Qualifications

• Proficient in Microsoft Office applications like Teams, Excel, Word, and Outlook.
• Previous experience in busy reception, FOH, or customer service roles.
• Excellent verbal and telephone communication skills.

Responsibilities

• Greet and welcome visitors and contractors.
• Manage the campus switchboard and enquiries.
• Provide administrative support to other departments.

Skills

Excellent communication

Interpersonal skills

Organised and resourceful

Active listening

Customer-focused

Multitasking

Education

English and Maths GCSE Grade C (4/5) or above

Tools

Microsoft Office

Facilities Management System

Job description

Receptionist / Team Administrator who has previous experience working in a busy reception / front of house / FOH / customer service / helpdesk / administration role, with proficiency in Microsoft Office and excellent communication and interpersonal skills is required for a well-established company based in Cambridge, Cambridgeshire.

SALARY: £25,000 - £28,000 per annum + Generous Benefits (see below)

LOCATION: Cambridge, Cambridgeshire

JOB TYPE: Full-Time, Permanent

WORKING HOURS: 37 Hours per Week, 8am – 4pm Monday to Friday

JOB OVERVIEW

We have a fantastic new job opportunity for a Receptionist / Team Administrator who has previous experience working in a busy reception / front of house / FOH / customer service / helpdesk / administration role, with proficiency in Microsoft Office and excellent communication and interpersonal skills.

The role of Receptionist / Team Administrator is one of the most important roles in the organisation as you will be the first point of contact for customers, contractors and visitors to site. Alongside making a great first impression you will also provide administrative support to other internal departments.

As the Receptionist / Team Administrator you will be expected to cover across all aspects of the Helpdesk Team which includes Reception, Customer Helpdesk and departmental administration; however, you will be based on the reception desk full time.

APPLY TODAY

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.

DUTIES

Your duties as the Receptionist / Team Administrator will include:

• Greet and welcome visitors and contractors as soon as they arrive on site, directing them accordingly and notifying the relevant people of their arrival and providing keys/passes

• Managing the campus switchboard, answer, screen and forward enquiries via email and phone

• Dealing with queries, providing basic and accurate information

• Update Company information platforms (e.g. Website/Sharepoint)

• Responsibility for managing the general company email inbox

• Assisting with meeting room and event bookings on campus

• Send communication to Campus via email and communication platforms

• Using the task ticket system to triage reactive tasks and liaise with operatives

• Administration support for BRCL departments

CANDIDATE REQUIREMENTS

• English and Maths GCSE Grade C (4/5) or above (or equivalent)

• Experience and knowledge of working on a busy reception / front of house / FOH / customer service / helpdesk

• Proficient use of Microsoft office applications – Teams, Excel, Word and Outlook

• Experience of using databases or a Facilities Management System

• Experience of providing excellent customer service

• Working on an established site dealing with multiple customers and contractors

• Excellent verbal communication

• Good telephone communication etiquette

• Organised and resourceful

• Customer-focused

• Active listener

• Adept at prioritising, scheduling and multitasking

• Ability to work on own initiative

• Ability to work as part of a team

• Flexible and willing approach to work

BENEFITS

• Pension Allowance - 10.5% company contribution and 3% staff contribution
• Holiday Entitlement - 25 days p.a. plus bank Holidays and 3 privilege days for Christmas Shutdown
• Discretional Annual Performance Related Bonus
• Private Healthcare
• Employee Wellbeing Service
• Restaurant Facilities
• Skills training encouraged
• Onsite Accommodation (There is currently a waiting list for all types of accommodation)
• Social - Sports & Social Club and onsite Gym
• Nursery and Holiday Playscheme on site (Availability of places is dependent on demand)
• Free Parking (please note that the company actively pursues a green transport policy)

Any offer of employment will be subject to security screening and may be subject to health screening. This is a non-smoking site.

HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P13508

Full-Time, Permanent Reception / FOH Jobs, Careers and Vacancies. Find a new job and work in Cambridge, Cambridgeshire. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

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