Data and Customer Administrator (Building Control Team)

Positive Employment; Enfield; On-site; Full time

Job summary

A local government organisation in Enfield seeks a Data and Customer Administrator for a 3-month contract, potentially extendable. The role involves technical support in Building Control, excellent customer communication, and adherence to financial regulations. Prospective candidates should demonstrate independence and technical proficiency, with a strong focus on service delivery within set performance standards.

Qualifications

• Ability to interpret and assess technical information including drawings and legislation.
• Proven ability to work independently and manage challenges effectively.
• Experience in delivering services within performance metrics.

Responsibilities

• Processing income and raising invoices for services.
• Handling Building Control applications and ensuring compliance with regulations.
• Issuing statutory documents and responding to client inquiries.

Skills

Technical Interpretation

Organisational Techniques

Database Management

Job description

Positive Employment is currently recruiting for a Data and Customer Administrator for our client a local government organisation in Enfield.The successful candidate will work as part of the Building Control Technical Support team.This role is a 3 month contract with the possibility to extend.Duties and Responsibilities but not limited to:

• Processing income received through fees and charges including raising invoices for all services provided to external Clients and internal Departments, ensuring processes are followed diligently and that the Organisation's Constitution and Financial Regulations are followed.
• End-to-end processing of Building Control applications, contraventions, and dangerous structures, ensuring all are logged, validated, and registered, and casework handed to appropriate officers.
• Ensuring document retention practice is compliant with GDPR and Council Retention Policy.
• Issuing statutory documents, such as Completion Certificates.
• Processing competent persons data for Local Land Charges service users.
• Responding to customers and applicants using Building Control services.

Personal Requirements:

• As this role is technical in nature, covering a range of specialist building control areas, they must have an ability to accurately interpret, use and/or assess information presented. This may relate to: Drawings, site plans, and maps; Calculation of fees and charges, including bespoke calculations; Legislation and practice notes; Instructions and guidance from governing. organisations.
• Proven ability to work independently and address challenges as they occur, using a range of organisational techniques including negotiation, influencing, and building relationships with colleagues, peers, managers, and customers.
• The ability to use building control databases and systems effectively to deliver high quality and accurate services.
• Proven ability to deliver services on time and within a performance led framework, measured by Key Performance Indicators.
• The ability to learn quickly, develop technical knowledge and apply understanding to meet the demands of a highly technical role within a statutory framework.

Working Hours:37hrs / 9:00am - 17:00pm / Monday to FridayPay:£21.57per hrPlease note this role is within the scope of IR35.