Band 3 Sexual Health Receptionist/Administrator

Barking Havering and Redbridge University Hospitals NHS Trust; Ilford; In loco; GBP 31.000 - 32.000; Part-time

Descrizione del lavoro

Barking Havering and Redbridge University Hospitals NHS Trust is seeking a motivated Administrator/Receptionist for the Integrated Sexual and Reproductive Health Team at Barking Community Hospital. The role involves providing a welcoming reception and efficient administrative support to ensure a positive patient experience.

The post is two days per week (likely Mon, Thu, Fri) with flexible base location as service needs change. The role requires strong communication and organisational skills in

Competenze

• Experience in reception or administration is preferred.
• Experience in NHS or healthcare setting is an advantage.
• Strong communication and organisational skills.
• Commitment to patient confidentiality and equality/diversity.

Mansioni

• Welcoming patients attending the unit with a friendly, professional reception.
• Answering telephone calls and responding to general enquiries from patients and staff.
• Sorting, distributing and managing incoming and outgoing mail.
• Supporting the appointment line and assisting patients with booking clinic appointments.

Conoscenze

Reception

Administration

Customer service

Healthcare setting

Descrizione del lavoro

Band 3 Sexual Health Receptionist/Administrator

Company: Barking Havering and Redbridge University Hospitals NHS Trust Salary: £30,630 - £32,346 Per Annum inclusive/ part time pro rata Hours: Part-time Location: Ilford, IG3 8YB Job type: Permanent Posting date: 21 Oct 2026 Closing date: 20 Nov 2026

Summary

A Vacancy at Barking Havering and Redbridge University Hospitals NHS Trust.

We are seeking a motivated, organised and enthusiastic Administrator/Receptionist to join our Integrated Sexual and Reproductive Health Team, based at Barking Community Hospital. The successful candidate will provide a welcoming, professional and efficient reception and administrative service, supporting the smooth running of the service and helping to ensure a positive experience for patients.

The post will be for two days per week, days to be discussed at interview, these are likely to be Monday or Thursday and Friday. However, the working pattern and base location may be subject to change in line with service requirements.

Key Responsibilities

The successful candidate will be responsible for a range of reception and administrative duties, including:

• Welcoming patients attending the unit and providing a friendly, professional and respectful reception service.
• Answering telephone calls and responding to general enquiries from patients and staff.
• Sorting, distributing and managing incoming and outgoing mail.
• Supporting the sexual health appointment line, assisting patients with booking clinic appointments and providing general information about the Integrated Sexual Health Service.
• Maintaining accurate administrative records and ensuring information is handled confidentially and in accordance with data protection requirements.
• Providing administrative support to the data team as required.
• Working collaboratively with colleagues to ensure the effective delivery of the service.
• Undertaking other reception and administrative duties in response to changing service needs.

About You

The ideal candidate will have excellent communication and organisational skills, a professional and approachable manner, and the ability to work effectively in a busy healthcare environment. They will demonstrate a commitment to patient confidentiality, equality, diversity and delivering a compassionate, non-judgmental service.

The successful applicant will be flexible, reliable and able to manage competing priorities while maintaining accuracy and attention to detail. Previous experience in reception, administration or customer service would be an advantage, as would experience working within an NHS or healthcare setting.

To maintain reception in a manner that is friendly, efficient and effective

To receive patients and relatives in a polite and courteous manner

To help ensure reception area is clean, tidy, and presentable at all times

To prepare, retrieve and file patient records as appropriate

To data entry and maintain an accurate appointment system including clinic diaries i.e. booking, rescheduling and cancelling appointments where necessary

To be a call Centre operative on the department’s Appointment Line ensuring patients are booked into appropriate clinics, reminded texts are actioned and provide scripted messages for positive or negative results, as per the procedures set out in

We’re an organisation that is getting better and better and our improvements are driven by a determination to deliver care we’re proud of and our patients are happy with.

They are benefitting from a new electronic patient record (we were the last acute trust in London to introduce one) and our maternity services have been rated good by the Care Quality Commission.

We operate from two main sites – KGH in Goodmayes and Queen’s Hospital in Romford. We have two busy emergency departments with more than 346,000 people visiting them last year. We’re campaigning to secure the £35m we need to transform the A&E at Queen’s and get rid of corridor care.

We’re proud of our regional Neurosciences Centre, Radiotherapy Centre and Hyper Acute Stroke Unit. We’re also part of the North East London Cancer Alliance.

We run a Women’s Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George’s Health and Wellbeing Hub. These CDCs are open 12 hours a day, 7 days a week.

The majority of our 8,400 staff – who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We’re proud to be a London Living Wage employer.

For further information on this role, please see the attached detailed Job Description and Person Specification.

This advert closes on Sunday 1 Nov 2026

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