Receptionist/ Patient Administrator

Newmedica; Almondsbury; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Competitive salary

Holiday allowance

Company pension

Family leave & sick pay

Employee assistance programme

Perks & discounts

Training and development

Job summary

Newmedica is looking for a proactive Receptionist/ Patient Administrator to join our Bristol clinic. The role is 40 hours over 5 days per week, with weekend shifts on a rota basis.

You’ll be the first friendly contact for patients, handling a variety of admin tasks to ensure a smooth, professional experience from start to finish. We seek a caring, organised individual who thrives in a fast-paced environment and can communicate clearly with patients and colleagues.

Qualifications

• Proactive and people-focused receptionist/ patient administrator.
• First point of contact for patients with a welcoming, friendly approach.
• Support a wide range of administrative tasks to ensure a smooth patient experience.

Responsibilities

• Booking patient appointments and managing clinic schedules.
• Answering phone calls and responding to emails with professionalism and empathy.
• Handling post and preparing patient letters.
• Managing face-to-face and telephone enquiries from patients and colleagues.
• Ensuring accurate record-keeping and data entry.
• Supporting the wider clinical and administrative team as needed.

Skills

Customer service

Office administration

Communication

Empathy

Organisation

Office 365

Tools

Office 365

Job description

Full time/ Part time

Weekend availability is required.

We are looking for a new Patient Administrator to join our Bristol sites. This will be 40 hours over 5 days per week, including weekends on a rota basis.

We're looking for a proactive and people-focused Receptionist/ Patient Administrator to join our busy team at our Bristol clinic.

This is a varied and rewarding role where no two days are the same. You'll be the first point of contact for our patients and will support a wide range of administrative tasks to ensure a smooth and professional experience from start to finish.

Who are we?

Newmedica is one of the leading providers of NHS-funded ophthalmology services in England.

• Our Purpose is to make a positive difference to people's lives

• Our Vision is to change lives through better sight and eye health

We provide services for NHS CCGs, NHS Trusts and Foundation Trusts, and other providers of NHS funded services. We deliver thousands of patient interactions annually, including outpatient appointments, diagnostic testing and eye surgery. Our services are delivered through a variety of models including Managed Services and Ophthalmology Joint Venture (OJV) Partnerships.

We are looking for a new Patient Administrator to join our Bristol sites. This will be 40 hours over 5 days per week, including weekends on a rota basis, there is also the option of part time.

We're looking for a proactive and people-focused Receptionist/ Patient Administrator to join our busy team at our Bristol clinic.

This is a varied and rewarding role where no two days are the same. You'll be the first point of contact for our patients and will support a wide range of administrative tasks to ensure a smooth and professional experience from start to finish.

Purpose of the Role

Our Clinic Receptionists are the face of Newmedica - they're often amongst the first people that our patients interact with on clinic visits, therefore, having a welcoming, friendly, empathetic approach is vital.

Our Clinic Receptionists check in a high volume of patients each day, update their information and assist with booking future appointments and the answering of any queries using a variety of different systems. The thought of eye surgery can be a daunting prospect for patients to deal with, so our Clinic Receptionists need to be able to put patients at ease. They also need strong communication skills, to be able to explain the purpose of the different tests and help the patients understand their treatment.

Newmedica is committed to the growth and development of all our colleagues. The Clinic Receptionist role is a great opportunity to have exposure to both the clinical and administrative aspects of healthcare.

What You'll Do

• Booking patient appointments and managing clinic schedules


• Answering phone calls and responding to emails with professionalism and empathy


• Handling incoming and outgoing post, and preparing patient letters


• Managing both face-to-face and telephone enquiries from patients and colleagues


• Ensuring accurate record-keeping and data entry


• Supporting the wider clinical and administrative team as needed

What We're Looking For

We are looking for someone who is caring, organised, and passionate about people and service. You could have previous experience, or be at the start of your career in healthcare.

We need someone who thrives in a fast-paced environment and genuinely enjoys helping others. Our clinics can be busy, and patients may feel nervous about their procedures - so it's essential that you're friendly, reassuring, and calm under pressure.

We'll provide training so direct experience isn't always needed, but the following things will be advantageous:

• Previous experience in a customer service or patient facing role


• Experience in a busy administrative role


• An understanding and respect of confidentiality at all times when dealing with calls or with patients directly


• Enjoys working with a range of people and is able to tailor their approach to a diversity of patients' needs with a friendly and accessible personal manner


• Confident use of Office 365 and tech systems (training provided)


• Great communication skills, both written and verbal


• A team player mentality with a proactive, solution-focused approach


• Ability to manage competing priorities with calm and clarity


• An understanding of CQC standards (advantageous)

What You'll Get in Return

We know that great people make a great company, so we offer a comprehensive and supportive package, including:

• Competitive Salary: A starting salary of £26,436.80 increasing after probation to £27,117.00 (Pro-rata)


• 25 days holiday + bank holidays (increasing with service)


• Company pension scheme


• Enhanced family leave and sick pay


• Employee Assistance Programme - 24/7 confidential support


• Perks & Discounts - from eyewear to retail savings


• Ongoing training and development opportunities

This role closes on 04 September 2026, however, we reserve the right to close the vacancy earlier if we receive a high volume of applications.

Our employment offers are subject to receipt of satisfactory pre-employment checks. Applicants must have the right to work in the UK and a Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

At Newmedica, we actively promote diversity and equal opportunities, and we are committed to this in both the running of our services and how we recruit our staff. We actively encourage applications from everyone with the essential requirements of the job, regardless of any protected characteristics.

Newmedica is fully committed to safeguarding the welfare of all people, irrespective of gender, age, disability, sexual orientation, race, language, religion, ethnic or social origin