Part time Reception/ Admin

Newmedica; Abingdon; On-site; GBP 18,000 - 21,000; Part time

Benefits offered by this job

25 days annual leave pro rata

Company pension

Eye tests discount

Free eye tests

Cycle to work

Job summary

Newmedica in Oxfordshire is seeking a Receptionist to join our on-site team. You will welcome patients, check them in for clinics or theatre visits, and support a busy front desk with a friendly, professional manner.

You'll manage bookings, answer calls and emails, and handle post and enquiries across multiple systems. The role requires accuracy, empathy with patients, and the ability to thrive in a fast-paced environment. Full training is provided.

Qualifications

• Educated to A level standard or equivalent.
• GCSE Maths and English.
• Excellent customer service and administrative skills.

Responsibilities

• Welcome patients and check them in for clinics or theatre visits.
• Book appointments and manage the patient schedule.
• Answer calls, reply to emails and handle enquiries.
• Manage post and outgoing letters, ensuring accuracy.
• Use multiple systems with a high attention to detail.

Skills

Customer service

Administrative skills

MS Office proficiency

Education

A level or equivalent

GCSE Maths and English

Tools

Patient record systems

Microsoft Office

Job description

WHO ARE WE?

Who are we? Newmedica are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to change lives through better sight and eye health.

We care for thousands of NHS and private patients a year in our specialist eye clinics across the country. We have significant growth plans over the next few years as we look to establish a national footprint and open many new sites across the UK.

We are thrilled to say that following an independently conducted survey of Newmedica colleagues, we have been certified as a Great Place to Work®. This is a global benchmark that recognises employers who create an outstanding employee experience.

ROLE SUMMARY

We are looking for a new Receptionist to join our Oxfordshire site. This is a role based on site and will be 32 hours across 4 days a week. The working days will be MTWF usually.

Our Receptionists are usually the first person our patients will see when they visit a clinic so a friendly, approachable and welcoming personality is a must!

The Receptionist will welcome all patients and check them in for their clinic or theatre visits. You will be working on the patient record system alongside other systems so should be comfortable using a variety of technology solutions.

You’ll also undertake a variety of administrative duties such as booking patients into their appointments, making and answering phone calls, sending and replying to emails, managing the post and sending letters and dealing with enquiries. As such you’ll require a high attention to detail and excellent accuracy levels. Our clinics are busy so we’re looking for someone who loves working in a fast-paced environment where every day is different.

The thought of eye surgery can be a daunting prospect for patients to deal with, so our team members need to be empathetic and able to put patients at ease.

Full training will be provided for this role

Whatwe’reoffering

• 25 days annual leave plus bank holidayspro rata for a part time role
• A company pension scheme
• Opportunities to develop and grow within the business
• Access to a range of benefits including free eye tests, discounted or free glasses, and a retail/technology discount scheme.

• An environment whereyourlearning and development is supported through a range of various learning tools and courses.
• Working with a friendly multi-disciplinary team passionate about improving the lives of our patients
• Free food/snacks trolley
• Monthly governance day with lunch provided
• A free 24/7 well-being/counselling/advice service
• A bright,spaciousand modern working environment, built to the highest standards
• Cycle to work scheme
• Monthly Gift voucher rewards

THE INDIVIDUAL

EDUCATION & QUALIFICATION

• Educated to A level standard or equivalent.
• GCSE Maths and English

EXPERIENCE & KNOWLEDGE

• Exceptional administrator who can understand and deliver within a complex working environment.
• Good organisation skills and the ability to multi-task.
• Enjoys working with a range of people and is able to tailor their approach to a diversity of patient needs.
• Outstanding telephone manner with the ability to adapt approach to different situations.
• Excellent verbal and written communication skills.
• Committed to delivery of consistently high standards of administration.
• Self-starter with the ability to work on own initiative, as well as working well within a team.
• Enjoys the routine and rhythm of a process driven environment.
• Comfortable making a significant contribution in a small team.
• Able to balance working independently with appropriate escalation.
• Committed to delivery of consistently high standards of testing and administration.

SKILLS & PERSONAL ATTRIBUTES

• Proven customer service skills with a passion for customer care.
• Proven administrative skills including the ability to follow processes.
• Excellent computer skills. Comfortable with Microsoft Office products and the ability to learn new patient record systems.

Our employment offers are subject to receipt of satisfactory pre-employment checks. Applicants must have the right to work in the UK and a Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

At Newmedica, we actively promote diversity and equal opportunities, and we are committed to this in both the running of our services and how we recruit our staff. We actively encourage applications from everyone with the essential requirements of the job, regardless of any protected characteristics.

Newmedica is fully committed to safeguarding the welfare of all people, irrespective of gender, age, disability, sexual orientation, race, language, religion, ethnic or social origin