Medical Receptionist

SpaMedica; Norwich; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

22 days holiday

Discretionary bonuses

Eye tests & glasses reimbursement

Bluelight card

Training and development

Refer a friend scheme

Job summary

SpaMedica is seeking a proactive Medical Receptionist for our Norwich hospital cluster. You will greet visitors, register patients, manage appointments, and handle confidential information with care across multiple sites.

The role requires excellent customer service and reliable administration to support surgeons and clinical teams. Working 37.5 hours over 4 days in a 6-day rota, you’ll contribute to a patient-focused environment that values safety, integrity and teamwork.

Qualifications

• Experience in medical receptionist or clinical admin preferred.
• Excellent communication and confidentiality.
• Ability to work across multiple sites.

Responsibilities

• Greet visitors and telephone callers professionally.
• Register new patients, scan documents and photocopy notes.
• Make and manage patient appointments with attention to confidentiality and accuracy.
• Manage reception duties for multiple clinics across the Norwich cluster.

Job description

Role: Medical Receptionist

Location: West Suite Ground Floor, Discovery House, 4 Norwich Business Park, Whiting Road, Norwich, NR4 6DJ

This role will be based within our Norwich Hospital cluster, which involves working across multiple sites across the region.
Hours: Full-time position, 37.5 hours per week, working 4 days out of 6, from 7:30 AM to 5:30 PM

Salary: £25,000

Here at SpaMedica, our focus is on patient care, safety and satisfaction. As the UK’s largest provider of NHS cataract surgery, we’re experts at what we do, and that’s evidenced in the five-star feedback we receive from our patients.

Joining us as a Medical Receptionist you will support our visions and values of safety, integrity, kindness and transparency are embedded in our day to day care to ensure we deliver the best service possible.

All of SpaMedica’s hospitals inspected by the CQC have been rated as ‘Good’ or ‘Outstanding’.

Responsibilities:

• We need somebody to ensure that all visitors and telephone callers to the practice are greeted professionally


• You will register new patients, scan documents onto our medical system, send letters to patients as necessary & photocopy notes and other information


• You will make appointments for our patient applying your understanding of patient confidentiality & attention to detail


• Managing reception responsibilities for each clinic


• Effective with all administration tasks


• Providing excellent customer care to all our patients

We’re proud to be Investors In People Platinum Accredited which puts us in the top 7% of IIP organisations.

We are rated a great place to work and hold awards for GPTW Best Workplaces for Development, Women and Wellbeing.

SpaMedica benefits:

• 22 days holiday (increasing with length of service) + Bank Holidays

• Discretionary Performance bonuses awarded twice a year;
  
  
  
  • Company performance bonus
  
  
  • Personal performance bonus
  
  
  
  


• Enhanced Maternity & Adoption pay


• Free flu vaccinations and DBS


• Reimbursement for eye tests and glasses (up to £75)


• Eligibility for Bluelight card


• Continuous training and development (apprenticeships, internal development programmes)


• Recommend a Friend Scheme (£350 reward for both)


• Access to exclusive discounts, colleague perks, online recognition and wellbeing hub on our SpaMedica & Me platform

We may close this vacancy early if we receive a sufficient number of applications or successfully appoint a candidate.

Join SpaMedica: Where our values guide everything we do, and you can make a life-changing difference every day.

Important Information: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. Therefore, a submission for Disclosure to the Disclosure and Barring Service (formerly known as CRB) will be necessary to check for any previous criminal convictions.

Equality and Diversity: SpaMedica is committed to promoting equality of opportunity, celebrating and valuing diversity, and eliminating any form of unlawful discrimination across our workforce. We ensure our people are truly representative of the communities we serve. All individuals, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation, are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at [e-mail].

Our Commitment: Our organisation is committed to safe and fair recruitment, safeguarding, and protecting those we care for and serve. We ensure all our staff are vetted, selected, trained, and supervised fairly and to a high standard so that they can provide safe, effective, and compassionate care.

Disability Confidence

We are a Disability Confident employer and are committed to inclusive recruitment practices. We welcome applications from individuals with disabilities and will provide reasonable adjustments throughout the recruitment process.

For more about us, visit SpaMedica.