Administrator

Newmedica; Leeds; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Salary £27,976 per year

25 days annual leave + bank holidays

Company pension scheme

Eye tests and glasses discount

Well-being/counselling service

Learning and development support

Team-based environment

Job summary

Newmedica in Leeds is seeking an Administrator to join our site, working 40 hours per week including weekends on a rota. You will help ensure clinics are set up, appointments are used efficiently, and outcomes are accurately recorded and filed.

You will manage patient data, liaise with GP surgeries, clinics and patients, and support telephone queries. A friendly, proactive team player with strong English and Office 365 skills will thrive here.

Qualifications

• Experience is not always required; training provided.
• Experience in a customer or patient-facing role is advantageous.
• Excellent English language skills, both written and spoken.

Responsibilities

• Set up clinics and ensure appointments are fully utilised.
• Record and file appointment outcomes accurately.
• Manage patient data and liaise with GP surgeries, clinics and patients.
• Handle telephone queries from patients and clinic staff.
• Support in booking appointments and maintain governance protocols.

Skills

Independent work

Customer facing

Admin experience

Office 365

Tech savvy

Phone manners

Strong English

Team player

Tools

Office 365

Job description

Who are we?

Newmedica are one of the leading providers of NHS ophthalmology services in England, providing outpatients appointments, diagnostic testing and eye surgery. We aim to change lives through better sight and eye health.

We care for thousands of NHS and private patients a year in our specialist eye clinics across the country. We have significant growth plans over the next few years as we look to establish a national footprint and open many new sites across the UK.

We are thrilled to say that following an independently conducted survey of Newmedica colleagues to tell us what it’s like to work here, we have been certified as a Great Place to Work for the second year running. The feedback has directly contributed to Newmedica being listed among the UK’s top 50 Best Workplaces for 2025.

Role overview

We are looking for a new Administrator to join our Leeds site. This role will be 40 hours per week - including weekends on a rota basis.

As an Administrator, you would be responsible for ensuring that clinics are set up, that patient appointments are fully utilised and that appointment outcomes are recorded and filed. You will be managing the accuracy of all patient data including liaising with GP surgeries, clinics and patients and ensuring that Newmedica’s electronic patient record is up-to-date.

Administrators are also the central point of contact for all telephone queries from both patients and clinic staff. Our coordinators will have a friendly and accessible personal manner, and be able to deliver an effective administrative service to the clinic. They will be able to work within small teams to maintain and enhance processes to maximise quality and efficiency.

They will work without direct supervision whilst maintaining an efficient professional manner assisting in the booking of appointments in a timely manner as per the correct pathways; ensure operational and clinical governance protocols are maintained; healthcare and risk management standards are met whilst supporting the service and driving forward efficiency improvements.

What skills and experience do I need?

We’ll provide training so experience isn’t always needed, but the following things will be advantageous:

• Experience of working under own initiative
• Previous experience in a customer or patient facing role
• Experience in a busy administrative role
• A competent user of all Office 365 programmes
• Tech savvy and comfortable working on new systems e.g. patient record systems
• A good phone manner
• An excellent grasp of the English language both verbally and in written format
• A good team player – happy to jump in and support others when required

What we’re offering

• A salary of £27,976.00 per annum
• 25 days annual leave plus bank holidays pro rata
• A company pension scheme
• Access to a range of benefits including free eye tests, discounted or free glasses, a free 24/7 well-being/counselling/advice service and a retail/technology discount scheme.
• An environment where your learning and development is supported through a range of various learning tools and courses.
• Working with a friendly multi-disciplinary team passionate about improving the lives of our patients
• A bright, spacious and modern working environment, built to the highest standards

If you would like an informal chat about the opportunity, please contact Sophie on [e-mail]

Our employment offers are subject to receipt of satisfactory pre-employment checks. Applicants must have the right to work in the UK and a Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

At Newmedica, we actively promote diversity and equal opportunities, and we are committed to this in both the running of our services and how we recruit our staff. We actively encourage applications from everyone with the essential requirements of the job, regardless of any protected characteristics.

Newmedica is fully committed to safeguarding the welfare of all people, irrespective of gender, age, disability, sexual orientation, race, language, religion, ethnic or social origin.