Receptionist/Office Administrator

Tamfol; Denbigh; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Company pension

On-site parking

Job summary

Tamfol is seeking a part-time receptionist and office administrator to join the Admin team in a remote location requiring driving access. You will welcome visitors, handle calls, process daily orders, manage EDI orders via Freeway Cloud, and resolve customer queries with attention to detail.

IT literacy with Excel and Microsoft 365 is essential. Welsh language skills are advantageous, and a driving licence with access to a vehicle is required due to the remote location.

Qualifications

• Customer service experience is required.
• Ability to process orders daily and accurately.
• IT skills with Microsoft 365 and Excel are essential.
• Knowledge of Xero is advantageous but training will be provided.

Responsibilities

• Greet visitors and manage sign-in procedures.
• Answer and direct telephone calls and inquiries.
• Process daily customer orders in the cloud system.
• Handle retail EDI orders via Freeway Cloud.
• Resolve customer queries and maintain ledgers/documents.
• Maintain guides and archive/shred documents as needed.
• Accept daily post and parcels and support admin tasks.

Skills

Customer service

Telephone etiquette

Microsoft 365

Excel

Xero (advantage)

Welsh language (advantage)

Driving license

Tools

Freeway Cloud

Job description

Job Types: Full-time

FULL JOB DESCRIPTION

Due to our clients continued growth they are looking for a part time experienced all-round receptionist and office administrator to work within their Admin team.

You are required to be a team player with a can-do attitude with Flexibility.

Desired Experience

• A high standard of Customer Service with a professional telephone manner.
• Previous experience in daily processing of Customers orders.
• Keyboard accuracy and attention to detail is essential.
• Working to tight deadlines.
• A good standard of IT skills are required, focusing on Microsoft 365 and Excel spreadsheets.
• Knowledge of Xero accounts software would be an advantage but not essential as training will be given.
• Welsh speaking would also be advantageous.
• Driving license and access to vehicle is required due to remote location.

Responsibilities

• Welcome visitors to reception following sign in procedure
• Answering and directing telephone calls
• Daily order processing into cloud software
• Process retail EDI orders via Freeway Cloud
• Address and resolve customer queries on a daily basis.
• File all documents correctly and archive/shred when required.
• Process daily post letters & parcels
• Update and maintain user guides.
• Ad hoc duties as required.
• Company pension
• On-site parking

Schedule

• 25 Hours per week, flexible. Mon-Fri between 8am and 4:30pm.

Experience

• Administration and customer service: 3 years (Required)

Work remotely

• No
• Company pension
• On-site parking

Ability to commute/relocate

• Denbigh, Denbighshire: reliably commute or plan to relocate before starting work (required)

Experience

• Office administration: 3 years (preferred)