Receptionist

Highland Coast Hotels Limited; Inverness; Hybrid; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Discount on stays for you and family/f

Professional development opportunities

EyeMed

Cycle Scheme

Employee discounts platform

Employee Assistance Programme

Refer a Friend incentive

Job summary

Lochardil House, part of the Highland Coast Hotels collection in Inverness, is seeking a friendly Receptionist for a full-time role. You will greet guests, handle check-ins/check-outs, manage reservations, and deliver outstanding service to ensure a memorable stay in Scotland’s Highlands.

The ideal candidate will bring hospitality experience, superb communication, and a welcoming demeanor, with flexibility to work evenings and weekends as needed.

Qualifications

• Previous experience in a similar role within the hospitality industry.
• Excellent communication and interpersonal skills.
• A warm and welcoming personality.
• Strong organizational abilities and attention to detail.
• Proficiency with hotel management software and Microsoft Office.
• Flexibility to work evenings and weekends as required.

Responsibilities

• Welcoming guests and assisting with check-ins and check-outs.
• Managing reservations and room allocations.
• Providing exceptional customer service at all times.
• Representing the property professionally during guest interactions.

Skills

Hospitality experience

Customer service

Communication

Team player

Professionalism

Flexible schedule

Attention to detail

Tools

Hotel management software

Microsoft Office

Job description

The Place

Lochardil House is now part of the Highland Coast Hotels collection; nestled in the picturesque landscape of Inverness, it is a stunning example of Scottish architecture and heritage. This historic mansion, dating back to the 19th century, exudes charm and character at every turn. Surrounded by lush gardens and rolling hills, Lochardil House offers a serene and elegant setting for various events and gatherings. Its rich history, coupled with modern amenities and impeccable service, makes it the ideal venue for weddings, corporate retreats, and special occasions. Whether exploring the estate's manicured grounds or relaxing in its luxurious interiors, Lochardil House promises an unforgettable experience steeped in tradition and beauty. We are offering a unique opportunity to join our brand new team to showcase your passion for Highland hospitality and be part of creating memorable moments in this timeless Scottish gem.

The Position

We are seeking a friendly and professional Receptionist to join our team on a full-time basis. The role involves welcoming guests, handling check-ins and check-outs, managing reservations, and providing exceptional customer service. You will be the first point of contact for our guests, ensuring their stay is comfortable and enjoyable. The position requires flexibility to work some evenings and weekends, ensuring we provide outstanding service at all times.

The Person

Beyond the first-class physical modelling of our hotels, we’re also investing in our people. Our vision has four key pillars; our people, our guests, our communities, and our environment, and what matters most to us is delivering an authentic experience of the Scottish Highlands to our guests.This can only happen with a strong team that shares our Vision.

The ideal candidate will have:

• Previous experience in a similar role within the hospitality industry
• Excellent communication and interpersonal skills
• A warm and welcoming personality
• Strong organisational abilities and attention to detail
• Proficiency with hotel management software and Microsoft Office
• The ability to multitask and handle busy periods with ease
• A professional appearance and demeanor
• Flexibility to work evenings and weekends as required

The Package

Salary £13.45 per hour + service charge + tips + company benefits inc:

• Discount for you and your family and friends on accommodation, food and beverages
• Opportunities for professional development and growth within the company
• EyeMed
• Cycle Scheme
• Employee discount platform providing savings at 130,000 retail and entertainment including supermarkets, holidays, shopping and restaurants
• Employee Assistance Programme
• Refer a Friend incentive scheme

Highland Coast Hotels is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About Highland Coast Hotels

We are a collection of unique hotels located along the North Coast 500 with our people at the very heart of what we do. Spirit, warmth, authenticity, that’s what we look for. We encourage curiosity, energy, passion, and fun. Creating experiences that exhilarate and enlighten our guests as we showcase the very best in Highland Hospitality. It’s important to us that we nurture and develop our people to be the very best they can be. Training and career opportunities are on offer along with fabulous work locations, great rates of pay, flexible hours, and lots of other lovely perks. Find out more at highlandcoasthotels.com.