Receptionist - Medical Illustration

Norfolk and Norwich University Hospitals NHS Foundation Trust; Colney; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading NHS Trust as a member of the Medical Illustration team, providing essential reception and administrative support. This role involves managing appointments, ensuring effective communication with patients, and maintaining high standards of service in a busy environment. Enjoy a rewarding career with a comprehensive benefits package, including flexible working hours and career development support.

Benefits

Flexible working hours

Fast Track Staff Physiotherapy Service

Discounted gym memberships

Excellent pension scheme

Free Park & Ride service

On-site Nursery

Support in career development

Qualifications

• Excellent communication and interpersonal skills.
• Calm and organised approach to a busy workload.
• Confidence using IT systems, especially Excel and Outlook.

Responsibilities

• Handle telephone and face-to-face appointment bookings.
• Manage and prioritise multiple appointment systems.
• Respond to Subject Access Requests in line with GDPR.

Skills

Communication

Interpersonal Skills

Attention to Detail

Organisational Skills

IT Proficiency

Tools

Microsoft Excel

Microsoft Outlook

Job description

We're looking for a motivated and enthusiastic individual to join our welcoming and professional Medical Illustration team at NNUH. This is a varied and rewarding role, where you’ll be the first point of contact for patients, visitors, and staff—so great communication skills and a friendly, approachable manner are key.

You’ll provide high-quality reception and admin support to a skilled team of clinical photographers and graphic designers, playing a vital part in helping the department run smoothly. The role suits someone who enjoys working with people, can multitask with ease, and thrives in a busy environment where no two days are the same.

You’ll play a central role in the smooth day-to-day running of our service.

What You’ll Do

1. Handle telephone and face-to-face appointment bookings from clinics and patients
2. Manage and prioritise multiple appointment systems, ensuring accurate scheduling
3. Understand clinical photography requests to allocate the correct appointment time
4. Speak with patients about their consent for clinical photography, ensuring clarity and sensitivity
5. Respond to Subject Access Requests in line with the General Data Protection Act 2018
6. Monitor the department inbox and respond or escalate requests appropriately
7. Log, track and book jobs using an Excel-based Job Management System
8. Act as a key point of contact for enquiries from patients, staff, and external parties
9. Keep clear records of telephone requests, prioritising them and passing on messages as needed
10. Manage appointment cancellations and rescheduling, making informed decisions about urgency

What We’re Looking For

1. Excellent communication and interpersonal skills
2. A calm, organised, and adaptable approach to a busy and fast-changing workload
3. Confidence using IT systems, including Microsoft Excel and Outlook
4. Attention to detail, especially when working with patient information and appointment systems
5. Ability to prioritise tasks and work both independently and as part of a team

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from around the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts, including:

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service directly to NNUH site
• Free 24-hour confidential counselling support
• On-site Nursery
• On-site cafes offering staff discounts
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme, and home electronics

For further details or informal visits, contact:

Name: Paul Chapman
Job title: Service Manager
Email: [e-mail]
Telephone: [phone]