Receptionist — Luxury Spa & Country House Hotel

Hand Picked Hotels; Daventry; On-site; GBP 15,343 - 21,852; Full time

Benefits offered by this job

Uniform provided

Meals on shift

28 days holiday including bank hols

Pension

Job summary

Hand Picked Hotels is seeking a knowledgeable Receptionist for Fawsley Hall Hotel & Spa in Northamptonshire. The role offers a competitive hourly rate of £13.50 plus service charge and a comprehensive benefits package.

This is a full-time, permanent position requiring 5 days of work per week, including weekends, totaling 35 hours. You will welcome guests, manage check-in/out, and deliver personalised service in a luxury setting renowned for spa and fine dining.

Qualifications

• Previous experience working in Front office as a Receptionist or similar role in a luxury four or five star hotel.
• Proficient computer skills, able to confidently navigate hotel reservation systems and Microsoft Office. Experience with Opera is highly desirable.

Responsibilities

• Welcoming guests and creating personalised experiences at check-in and check-out.
• Assist guests with inquiries in a warm, professional manner and resolve issues promptly.
• Coordinate with the Front Office team to ensure consistent, high‑quality service.
• Maintain high standards of appearance and guest safety during all shifts.

Skills

Customer service

Front desk experience

Microsoft Office

Opera PMS

Tools

Opera PMS

Reservation systems

Job description

Hand Picked Hotels is seeking a knowledgeable Receptionist for Fawsley Hall Hotel & Spa in Northamptonshire. The role offers a competitive hourly rate of £13.50 plus service charge and a comprehensive benefits package.

This is a full-time, permanent position requiring 5 days of work per week, including weekends, totaling 35 hours. You will welcome guests, manage check-in/out, and deliver personalised service in a luxury setting renowned for spa and fine dining.