Receptionist in General Practice

Eastlandsmedicalpractice; Manchester, Salford; On-site; GBP 14,000 - 19,000; Part time

Job summary

Eastlandsmedicalpractice is seeking a friendly and flexible receptionist to join our team. The role is 25 hours per week, with a working pattern of 1pm-6pm, Monday to Friday, to support patients, clinicians and staff with administrative duties.

You will welcome patients, manage appointments and triage calls, using EMIS Web, Docman and AccuRx, while maintaining confidentiality and a positive, professional image of the Practice.

Qualifications

• Strong communication and interpersonal skills.
• Ability to work as part of a multi-disciplinary team.
• Excellent organisational skills and attention to detail.

Responsibilities

• Welcome and assist patients and visitors at the Practice.
• Manage appointments, visits and telephone triage in line with procedures.
• Support clinicians and staff with administrative tasks as needed.

Skills

Communication skills

Teamwork

Organisation

Customer care

Tools

EMIS Web

Docman

AccuRx

Microsoft 365

Job description

Job Details

The role will be 25 hours a week. The work pattern will be 1pm-6pm Monday-Friday. Are you a dynamic, enthusiastic, flexible individual, who is committed to doing your part in making a difference and helping people? Are you organised, friendly, and a team player who is keen to use your skills to help our doctors, nurses, management and other healthcare staff to provide an outstanding service? Then you might fit in very well in our supportive team.

Key Responsibilities

Welcome and receive all patients and visitors to the Practice. Assist and direct patient through our practice access. Process all requests for appointments, visits and telephone consultation/triage ensuring all calls are directed appropriately. Project a positive, professional and friendly image to patients and visitors either in person or on the telephone. Complete new registration procedures and ensure accurate recording of details at all times. Receive and make telephone calls as required. Action repeat prescription requests. Provide test results to patients. Facilitate effective communication between patients, staff, secondary care and other associated healthcare agencies. Act as a chaperone for general examinations if requested. Maintain a general overview of the reception area and take appropriate action to manage difficult patient behaviour or those whose illness/condition worsens while waiting to be seen. Deal with general enquiries and explain procedures as requested. Process clinical letters coming into the Practice. Communicate with patients in a variety of ways (online, text, phone, in person, email). Processing referrals to Secondary Care. Assist patients with using latest digital technology.

Administrative Duties

Manage appointment bookings, cancellations and enquiries using the EMIS clinical system. Print, scan, code and file documents using Docman. Process online patient requests through AccuRx and clinical triage systems. Handle repeat prescription requests in line with practice procedures. Maintain accurate and up to date patient records. Support clinicians with administrative tasks to ensure smooth daily operations.

Clinical System & IT Use

Confidently use EMIS Web, Docman, AccuRx, and online triage platforms as part of daily duties. Use Microsoft 365 (Outlook, Teams, Word, Excel) to support communication and workflow. Follow information governance, confidentiality requirements and data protection regulations at all times.

Teamwork & Practice Support

Work collaboratively with the reception and administrative team. Report any issues or concerns promptly to the management team. Contribute to maintaining a calm, organised and patient focused reception environment. Adapt to changes in practice processes or requirements.

Other Duties

Undertake training and development as required for the role. Carry out any other reasonable duties relevant to the position.