Receptionist - Hotel

Alton Towers Resort; Stoke-on-Trent; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Merlin Magic Pass

LEGO discount

Retail/Restaurant discounts

Merlin benefits page access

Training & development

Job summary

Alton Towers Resort is seeking Receptionists for the Hotels, delivering a high standard of guest service at the front desk. You will alternate between five hotels, handling guest queries, cash and key management, and ensuring information flows to the right department.

Flexibility is essential for a seasonally changing schedule. We are looking for friendly, communicative team players who can work 5 days out of 7 with early or late shifts, and who are comfortable in a fast-paced environment.

Qualifications

• Experience in customer-facing roles.
• Confident handling of guest queries and front desk duties.
• Strong communication with guests and internal teams.
• Ability to work efficiently in a fast-paced environment.
• Team player with good organisational and problem-solving skills.

Responsibilities

• Greet guests on arrival and assist with check-in/check-out at the front desk.
• Take ownership of guest issues and pass information to the correct department.
• Handle cash and key management responsibilities.
• Provide excellent service and accurate information to guests.

Skills

Customer-facing experience

Excellent service delivery

Guest query handling

Strong communication

Team player

Fast-paced environment

Job description

We are currently recruiting for Receptionists to join us in the Hotels at the Alton Towers Resort, the UK's only attraction that specialises in making Britain happy! Want to make a great big smiling first impression? In this crucial customer facing role, the Reception team alternate between our five Hotels and it's vital that the team work together as it's the guests' first and last impression that really counts. You'll be responsible for taking ownership of any guest issues, cash and key handling as well as ensuring relevant guest information gets passed to the correct department. Please note that while you are applying for roles within specific home departments such as Front Office, Retail, or other front-line teams, you may be required to support additional departments based on operational needs. Flexibility is essential, and you may be scheduled in alternative areas at certain times during the season.

• Flexible availability to work 5 out of 7 days with shifts of either an early shift 7am-3pm or a late shift 2:30pm-10:30pm
• Experience in customer-facing roles
• delivering excellent service
• Confident handling guest queries and front desk duties
• Strong communication skills with guests and internal teams
• Ability to work efficiently in a fast-paced environment
• Team player with good organisational and problem-solving skills
• Hours/availability: 5 days out of 7 working shift patterns of an early shift 7am-3pm or a late shift 2:30pm-10:30pm. This role involves working a variety of shift patterns. Applicants must be able to work 5 out of 7 days and be 18yrs and over
• Early shift pattern: 7:00 AM to 3:00 PM
• Late shift pattern: 14.30pm to 10.30pm, Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
• 40% discount online off LEGO
• 25% discount in our on-site retail shops and restaurants
• Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel
• Ongoing training and development opportunities
• Plus, many more...