Ride Host

Alton Towers Resort; Stoke-on-Trent; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Merlin Magic Pass - 20 free tickets

40% LEGO online discount

25% on-site shop/restaurant discounts

Merlin benefits page access

Ongoing training and development

Job summary

Alton Towers Resort is seeking a Ride Host for seasonal work to help run world-class rides safely and efficiently. You will engage with guests, answer questions, and assist with queues to ensure a memorable visit for families, friends and thrill-seekers.

The role offers full training, requires weekend availability, and may involve supporting multiple departments during the season. Some days may be outdoors in varying weather conditions.

Qualifications

• No formal experience required; full training provided.
• Strong interpersonal and communication skills are essential.
• Ability to engage with guests and handle queries professionally.

Responsibilities

• Operate rides and attractions with safety and efficiency.
• Engage with guests to deliver exceptional service.
• Assist guests with queries and ensure needs are met.

Skills

Friendly and approachable

Excellent communication skills

Customer service

Team player

Comfortable outdoors

Flexible with weekend work

Job description

As a Ride Host, you'll be the face of Alton Towers Resort, ensuring all our guests have a magical and safe experience. You'll be responsible for assisting with the smooth running of our world-class rides, helping to create memories for families, friends, and thrill-seekers! Your key responsibilities will include:

• Working on our rides and attractions with a focus on safety and efficiency


• Engaging with guests to provide exceptional customer service


• Assisting with guest queries and ensuring their needs are met


• Managing queues, helping guests access rides safely, and ensuring everyone follows safety procedures


• Reporting any operational issues or incidents to the operator


• Support in daily presentational duties of our rides and attractions

This seasonal role will run until November. Due to the nature of the position, we are looking for candidates who can demonstrate flexibility with their availability, including regular weekend work. Please note that while you are applying for roles within specific home departments such as Ride Host, Retail, or other front-line teams, you may be required to support additional departments based on operational needs. Flexibility is essential, and you may be scheduled in alternative areas at certain times during the season.

Able to demonstrate flexibility in their availability, including weekend working

• Friendly and approachable with excellent communication skills


• Enthusiastic and willing to create a positive guest experience


• Comfortable working in a fast-paced, outdoor environment


• Ready to take on responsibility and ensure health and safety standards are met


• Able to work by themselves and as part of a team


• A head for heights would be beneficial


• No previous experience is necessary! We provide full training to all team members.

• Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world


• 40% discount online off LEGO


• 25% discount in our on-site retail shops and restaurants


• Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel


• Ongoing training and development opportunities


• Plus, many more...