Receptionist - Hotel

Merlin Entertainments; Stoke-on-Trent; On-site; GBP 11,000 - 17,000; Full time

Benefits offered by this job

Merlin Magic Pass

40% LEGO discount

25% on-site discounts

Job summary

Merlin Entertainments is hiring Hotel Receptionists at the Alton Towers Resort. The role requires a welcoming first impression, guest issue resolution, and front desk duties across five hotels on-site.

Shifts include early 7:00 AM–3:00 PM or late 2:30 PM–10:30 PM, with 5 out of 7 days availability. Applicants must be 18+. Flexibility across departments may be required during the season.

Qualifications

• Applicants must be 18 years or over.
• Flexible availability to work 5 out of 7 days with shifts of either an early shift 7am–3pm or a late shift 2:30pm–10:30pm.
• Experience in customer-facing roles.
• Delivering excellent service.
• Confident handling guest queries and front desk duties.
• Strong communication skills with guests and internal teams.
• Ability to work efficiently in a fast-paced environment.
• Team player with good organisational and problem-solving skills.

Responsibilities

• Taking ownership of guest issues and ensuring information passes to the correct department.
• Handling cash and keys as part of front desk duties.
• Providing a welcoming, first-impression experience at the hotel front desk.
• Supporting multiple departments based on operational needs during the season.

Skills

Customer service

Guest handling

Communication

Teamwork

Job description

• delivering excellent service

Hotel Receptionist

Location: Alton Towers Resort

Hours/availability: 5 days out of 7 working shift patterns of an early shift 7am-3pm or a late shift 2:30pm-10:30pm

This role involves working a variety of shift patterns. Applicants must be able to work 5 out of 7 days and be 18yrs and over

• Early shift pattern: 7:00 AM to 3:00 PM
• Late shift pattern: 14.30pm to 10.30pm

We are currently recruiting for Receptionists to join us in the Hotels at the Alton Towers Resort, the UK's only attraction that specialises in making Britain happy!

Want to make a great big smiling first impression? In this crucial customer facing role, the Reception team alternate between our five Hotels and it's vital that the team work together as it's the guests' first and last impression that really counts. You'll be responsible for taking ownership of any guest issues, cash and key handling as well as ensuring relevant guest information gets passed to the correct department.

Please note that while you are applying for roles within specific home departments such as Front Office, Retail, or other front-line teams, you may be required to support additional departments based on operational needs. Flexibility is essential, and you may be scheduled in alternative areas at certain times during the season.

Qualifications & Experience

• Due to the nature of this role we can only accept applications from candidates 18 and over
• Flexible availability to work 5 out of 7 days with shifts of either an early shift 7am-3pm or a late shift 2:30pm-10:30pm
• Experience in customer-facing roles
• delivering excellent service
• Confident handling guest queries and front desk duties
• Strong communication skills with guests and internal teams
• Ability to work efficiently in a fast-paced environment
• Team player with good organisational and problem-solving skills

Benefits

• Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
• 40% discount online off LEGO
• 25% discount in our on-site retail shops and restaurants
• Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel
• Ongoing training and development opportunities
• Plus, many more...

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at [e-mail] and one of the team will get back to you as soon as possible.

Pay Range

Compensation between GBP £8.00/Hr.-GBP £12.71/Hr.