Receptionist - Headquarters

The Methodist Church in Britain; Bulwell; On-site; GBP 19,000 - 21,000; Full time

Benefits offered by this job

Flexible working patterns

27 days holiday rising to 33 after 10 

NHS Pension Scheme

Training and support from in-house教育

Occupational Health support

NHS discounts

Salary sacrifice schemes

Cycle to work

Job summary

East Midlands Ambulance Service NHS Trust seeks a receptionist to join the Executive Services Administration Team. You will greet visitors, handle calls, arrange meeting rooms, receive deliveries and perform clerical tasks across headquarters as needed.

Required are a typing qualification and at least one year of office experience that includes reception duties, with proficient Microsoft Office skills and a professional telephone manner.

Qualifications

• GCSE grade C/4 in English
• Typing or keyboard qualification equivalent to RSA I or similar
• Experience with Microsoft Office applications
• At least one year of office experience including reception duties

Responsibilities

• Provide a professional reception service, greeting visitors and directing them to the right person or department
• Receive, manage and direct telephone enquiries, take accurate messages and pass information promptly
• Manage meeting room bookings and support meetings, including room setup and equipment
• Provide general administrative and clerical support, including typing, routine correspondence and distributing information
• Maintain accurate filing systems, records and distribution lists
• Update contact directories and distribution lists
• Receive deliveries and post, keep records and distribute to teams and departments
• Escalate issues affecting reception or switchboard operation to the appropriate manager
• Maintain a professional reception area and contribute to a positive headquarters environment
• Work as part of the Executive Services Administration Team and undertake other duties as required

Skills

Typing qualification

Office experience

Microsoft Office

Telephone manner

Communication

Education

GCSE English C/4

Job description

This receptionist post sits at the headquarters of East Midlands Ambulance Service NHS Trust, within its Executive Services Administration Team. The work centres on front-of-house duties: greeting visitors, handling calls, arranging meeting rooms and receiving deliveries and post. It pairs reception with general clerical work such as typing, filing and correspondence, with support given across headquarters when needed. Candidates need a typing qualification and at least a year of office experience that includes reception work.

What the job involves

• Provide a professional reception service, welcoming visitors and directing them to the right person or department
• Receive, manage and direct telephone enquiries, taking accurate messages and passing information on promptly
• Manage meeting room bookings and support meetings, including room setup and equipment
• Provide general administrative and clerical support, including typing, routine correspondence and distributing information
• Maintain accurate filing systems, records and distribution lists
• Update contact directories, circulation lists and other administrative records
• Receive deliveries and post, keep records and arrange distribution to teams and departments
• Escalate issues affecting reception or switchboard operation to the appropriate manager
• Keep the reception area to a high standard as a professional environment for visitors and staff
• Work as part of the Executive Services Administration Team, supporting headquarters services as required
• Undertake other reasonable duties within the role and grade

What’s required

Qualifications

• GCSE grade C/4 or equivalent in English
• Typing or keyboard qualification equivalent to RSA I or similar

Experience

• Experience of Microsoft Office applications
• At least one year's previous office experience, including reception duties

Skills & knowledge

• Communicate effectively at all levels, verbally and in writing, including taking accurate messages
• Attention to detail
• Excellent telephone manner
• Clear and articulate speech
• Work calmly under pressure
• Maintain confidentiality

Other

• Polite and professional manner
• Work on own initiative and as part of a team
• Conscientious and reliable approach to work
• Even temperament and helpful manner
• Present a professional image on behalf of the Trust

Nice to have

• RSA II or equivalent qualification in typing or word processing
• Switchboard experience

What’s offered

• Flexible working patterns, with a wide range of rotas for part-time and full-time staff
• 27 days holiday rising to 33 after 10 years, plus public bank holidays (pro rata for part time)
• Pay enhancements for out of hours, shift and overtime working, with salary progression and annual personal development review
• Membership of the NHS Pension Scheme
• Training and support from the in-house education team
• Occupational Health support and an Employee Assistance Programme
• NHS discounts in over 200 stores
• Salary sacrifice schemes and cycle to work