Group Reception Manager: Lead Guest Experiences

Cotswold Inns and Hotels Ltd.; Tetbury; Remote; GBP 25,000 - 42,000; Full time

Benefits offered by this job

25% discount on food and drink

Tips paid weekly

Discounted hotel stays

Healthcare Cash Plan

My Fuller’s benefits platform

Wagestream option

Job summary

Cotswold Inns & Hotels Ltd. invites applications for a Group Reception Manager role at The Close Hotel in Tetbury. You will lead the reception team, manage check-ins and reservations, and ensure exceptional guest interactions while maintaining a welcoming, high-energy atmosphere across our pubs and hotels.

We value teamwork, continuous development, and delivering warm hospitality with a personal touch. Training, career growth, and a supportive environment are offered to help you thrive in this

Qualifications

• Must demonstrate high energy levels and ensure smooth service delivery to keep guests satisfied.
• Experience leading and supporting a reception team.

Responsibilities

• Maintain high energy levels and ensure smooth service delivery to keep guests satisfied.
• Lead and support the reception team.
• Handle check-ins, reservations and guest interactions alongside the team.
• Take pride in training and mentoring new staff members within the group.
• Utilise IT systems effectively to manage reservations and guest information.
• Work collaboratively with the team to create a welcoming atmosphere for guests.

Skills

Customer service

People management

IT systems

Job description

Cotswold Inns & Hotels Ltd. invites applications for a Group Reception Manager role at The Close Hotel in Tetbury. You will lead the reception team, manage check-ins and reservations, and ensure exceptional guest interactions while maintaining a welcoming, high-energy atmosphere across our pubs and hotels.

We value teamwork, continuous development, and delivering warm hospitality with a personal touch. Training, career growth, and a supportive environment are offered to help you thrive in this