Reception Staff

Cotswold Inns and Hotels Ltd.; United Kingdom; Remote; GBP 12,000 - 18,000; Full time

Benefits offered by this job

25% food & drink discount (increasing)

Tips paid weekly

Discounted hotel stays

My Fuller’s online benefits platform

Healthcare Cash Plan after one year

Full induction and training

Wagestream access to earnings

Job summary

Cotswold Inns & Hotels is seeking a friendly receptionist to welcome guests, manage check-ins, and handle enquiries across our charming hotels in the Cotswolds. You will use our reservations system to update guest information and ensure a smooth arrival experience.

We value hospitality, teamwork and personalised service. The role offers a supportive environment, induction and ongoing training, and perks such as staff discounts and access to wellness benefits.

Qualifications

• Experience in hospitality or guest-facing roles.
• Excellent communication and organisational skills.
• Ability to manage multiple enquiries with professionalism.

Responsibilities

• Create a welcoming and positive first impression for guests arriving at the hotel.
• Manage check-ins efficiently, especially during busy periods.
• Handle various enquiries from guests with professionalism and attentiveness.
• Utilise IT systems effectively to manage reservations and guest information.
• Possess strong interpersonal skills and prioritise guest satisfaction.

Skills

Customer service

Hospitality

Check-in procedures

Reservations handling

Interpersonal skills

Guest satisfaction

Job description

At Cotswold Inns & Hotels, we pride ourselves on creating unforgettable experiences in some of the most beautiful locations in the Cotswold’s. Whether it’s a wedding reception, board meeting, holiday of a lifetime, or a Christmas feast, we believe in delivering warm hospitality and exceptional service with a personal touch every single day. The teams in our collection of characterful hotels thrive on individuality, integrity, and a deep connection to our communities.

Values at our core – doing things the right way, being part of the family, celebrating individuality, and always asking what’s next? – we invite you to bring your true self and grow with us in a place where tradition and personality are both treasured.

A magnificent country house in The Cotswolds set amongst an English country garden and surrounding woodlands, the local area offers an abundance of outdoor activities.There are 42 beautifully designed rooms spread out over different buildings all providing a traditional yet luxurious experience.

What we can offer you:

• An exciting variety of career paths: Explore a wide range of roles and career paths across our pubs and hotels.
• Supportive environment: We put people first and strive for a collaborative and trusting atmosphere where everyone is valued.
• Continuous growth: Engage in learning and development programs to fuel your personal and professional growth.
• 25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years.
• A fair share of tips, paid on top of your hourly pay and paid on a weekly basis.
• Discounted hotel stays at hotels in the Fuller’s Family
• Access to ‘My Fuller’s’ – our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets and much more.
• Healthcare Cash Plan – after one year with us you will have access to a 24-hour GP service and the ability to claim your money back for dentist and eyecare appointments.
• Full induction and training
• The option to receive up to 35% of your earnings as you earn them with Wagestream. This means you won’t always need to wait until payday.

What we look for in a Receptionist:

• Create a welcoming and positive first impression for guests arriving at the hotel.
• Manage check-ins efficiently, especially during busy periods.
• Handle various enquiries from guests with professionalism and attentiveness.
• Utilise IT systems effectively to manage reservations and guest information.
• Possess strong interpersonal skills and prioritise guest satisfaction.