Guest Experience Host at a Historic Inn

Cotswold Inns and Hotels Ltd.; Burford; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Food & drink discount (25%)

Weekly tips on top of hourly pay

Discounted hotel stays

My Fuller’s benefits platform

Healthcare cash plan

Full induction and training

Wagestream access to earnings

Job summary

The Lamb Inn, part of Cotswold Inns & Hotels, is seeking a Receptionist to welcome guests and support smooth check-in at Burford’s historic inn. You will handle guest enquiries with care, manage reservations via IT systems, and ensure a friendly, professional experience that reflects Fuller’s values.

Join a team that focuses on hospitality, community, and personal growth, with access to perks and development opportunities in a collaborative environment.

Qualifications

• Create a welcoming and positive first impression for guests arriving at the hotel.
• Manage check-ins efficiently, especially during busy periods.
• Handle various enquiries from guests with professionalism and attentiveness.
• Utilise IT systems effectively to manage reservations and guest information.
• Possess strong interpersonal skills and prioritise guest satisfaction.

Responsibilities

• Create a welcoming and positive first impression for guests arriving at the hotel.
• Manage check-ins efficiently, especially during busy periods.
• Handle various enquiries from guests with professionalism and attentiveness.
• Utilise IT systems effectively to manage reservations and guest information.
• Possess strong interpersonal skills and prioritise guest satisfaction.

Job description

The Lamb Inn, part of Cotswold Inns & Hotels, is seeking a Receptionist to welcome guests and support smooth check-in at Burford’s historic inn. You will handle guest enquiries with care, manage reservations via IT systems, and ensure a friendly, professional experience that reflects Fuller’s values.

Join a team that focuses on hospitality, community, and personal growth, with access to perks and development opportunities in a collaborative environment.