Receptionist

Cotswold Inns and Hotels Ltd.; Moreton-in-Marsh; Remote; GBP 12,000 - 17,000; Full time

Benefits offered by this job

25% discount on food and drink

Tips paid weekly

Discounted hotel stays

Access to My Fuller’s benefits

Healthcare Cash Plan

Full induction and training

Wagestream earnings access

Job summary

The Manor House Hotel in Moreton-in-Marsh, part of Cotswold Inns & Hotels, is seeking a friendly Receptionist to welcome guests and manage check-ins.

You will handle guest enquiries, use our reservation IT systems, and deliver outstanding service with a personal touch. We offer a supportive team, career development, and staff benefits including discounts and Wagestream.

Qualifications

• Welcoming and positive first impression for guests.
• Efficient check-in handling during busy periods.
• Professional and attentive handling of guest enquiries.
• Ability to use IT systems to manage reservations and guest information.
• Strong interpersonal skills with focus on guest satisfaction.

Responsibilities

• Create a welcoming and positive first impression for guests arriving at the hotel.
• Manage check-ins efficiently, especially during busy periods.
• Handle various enquiries from guests with professionalism and attentiveness.
• Utilise IT systems effectively to manage reservations and guest information.
• Possess strong interpersonal skills and prioritise guest satisfaction.

Skills

Welcoming demeanor

Customer service

Interpersonal skills

Tools

Reservation systems

Job description

At Cotswold Inns & Hotels, we pride ourselves on creating unforgettable experiences in some of the most beautiful locations in the Cotswold’s. Whether it’s a wedding reception, board meeting, holiday of a lifetime, or a Christmas feast, we believe in delivering warm hospitality and exceptional service with a personal touch every single day. The teams in our collection of characterful hotels thrive on individuality, integrity, and a deep connection to our communities.

With Fuller’s values at our core – doing things the right way, being part of the family, celebrating individuality, and always asking what’s next? – we invite you to bring your true self and grow with us in a place where tradition and personality are both treasured.

The Manor House Hotel located in the historic market town of Moreton-in-Marsh, an idyllic 16th century country manor in the heart of the beautiful The Cotswolds. With 35 stunning rooms, an award winning restaurant and an equally popular bar frequented by racegoers, guests and locals alike.

What we can offer you:

• An exciting variety of career paths: Explore a wide range of roles and career paths across our pubs and hotels.
• Supportive environment: We put people first and strive for a collaborative and trusting atmosphere where everyone is valued.
• Continuous growth: Engage in learning and development programs to fuel your personal and professional growth.
• 25% discount on food and drink, across all our pubs and hotels for you and your friends and family. Increasing to 30% after one year, 35% after three years and 40% after five years.
• A fair share of tips, paid on top of your hourly pay and paid on a weekly basis.
• Discounted hotel stays at hotels in the Fuller’s Family
• Access to ‘My Fuller’s’ – our online benefits platform where you can make savings at 100s of retailers and access discounted gym memberships, cinema tickets and much more.
• Healthcare Cash Plan – after one year with us you will have access to a 24-hour GP service and the ability to claim your money back for dentist and eyecare appointments.
• Full induction and training
• The option to receive up to 35% of your earnings as you earn them with Wagestream. This means you won’t always need to wait until payday.

What we look for in a Receptionist:

• Create a welcoming and positive first impression for guests arriving at the hotel.
• Manage check-ins efficiently, especially during busy periods.
• Handle various enquiries from guests with professionalism and attentiveness.
• Utilise IT systems effectively to manage reservations and guest information.
• Possess strong interpersonal skills and prioritise guest satisfaction.