Receptionist (FTC)

IVC Evidensia; Tadley; On-site; GBP 7,600 - 13,000; Part time

Benefits offered by this job

6.6 weeks’ annual leave

Birthday leave

Pension scheme

Healthcare Cash Plan

Cycle to Work

Learning & development opportunities

Staff pet care discounts

Flexible/voluntary benefits

Job summary

Donnington Grove Veterinary Group is seeking a part-time receptionist at our Tadley branch. You will be the first point of contact for clients, handling calls, appointments and administrative tasks with a friendly, professional approach.

The role requires excellent communication, organisational skills and confidence using IT systems. Some weekend work on a rota and travel to other nearby practices may be needed. Training will be provided.

Qualifications

• Previous experience in customer service is preferred.
• Excellent communication and telephone skills are essential.
• Ability to work different shifts and some weekends on a rota basis.

Responsibilities

• Provide excellent customer service to clients
• Manage appointments and receptionist duties
• Support practice operations and IT systems

Skills

Customer service

Communication

IT systems

Telephone manner

Organisational skills

Team player

Tools

Microsoft Office

Outlook

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

Donnington Grove Veterinary Group is one of the largest vets in the area. We have three practices based in Newbury, Thatcham and Tadley which means we have a large client base as well as many loyal and long-standing clients. Our receptionist's focus is to provide excellent customer service and make the clients experience the best it can be.

This is a part‑time permanent position based at our Tadley branch but there may be a requirement to travel to Thatcham and Newbury.

How You’ll Make a Difference

Ideally, you will:

• Have great organisational skills
• Have good communication skills
• Be confident using IT systems
• Be able to work different shifts and some weekends on a rota basis
• Have prior experience working in a customer service role

We're looking for enthusiastic people with a passion for customer service so if you think that sounds like you, we want to hear from you.

Work pattern

• Monday: 1:30pm–7:00pm
• Tuesday: 2:30pm–7:00pm
• Wednesday: 2:30pm–7:00pm
• Friday: 2:30pm–7:00pm
• Every 1 in 10 Saturdays: Tadley TOIL

You Might Be a Great Fit If…

We require someone who can work well under pressure, is a team player and enjoys working in a fast‑paced environment. You will need a confident and friendly telephone manner as many client interactions are telephone‑based.

Excellent equine knowledge is essential as you will be answering emergency phone calls. Full training will be provided for the role; however, you will need to be competent in Microsoft Office and Outlook.

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:

• A key client‑facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values‑led culture focused on care, community, and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave FTE
• Additional annual leave for your birthday, which will be added to your holiday allowance
• Increasing annual leave accrued through length of service
• Enhanced family‑friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Healthcare Cash Plan
• Cycle to Work scheme
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted staff pet care
• Voluntary benefits: choose from a range of benefits to suit you
• Access to discounts/cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world‑class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

£0 - £0 a year

Up to £12,597 per annum

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.