Equine Receptionist (FTC)

Inspiring Vet Care; Tadley; On-site; GBP 7,600 - 13,000; Part time

Benefits offered by this job

Annual leave

Birthday leave

Pension

Healthcare

Cycle to Work

Staff discounts

Job summary

inspiring vet care in Tadley is recruiting for a part-time receptionist. This role is based at our Tadley branch, with occasional travel to Thatcham and Newbury to cover client needs.

You will deliver outstanding customer service, handle telephone inquiries with a confident, friendly manner, and use IT systems such as Microsoft Office and Outlook. Shifts include some weekends on a rota basis and there is a supportive team behind you.

Qualifications

• Experience in a customer service role.
• Confident and friendly telephone manner.
• Good IT literacy including MS Office and Outlook.
• Ability to work a rota including some weekends.

Responsibilities

• Provide excellent customer service at reception.
• Handle client calls and enquiries effectively.
• Support team with administrative tasks and IT systems.
• Work shifts as scheduled, including some weekends.

Skills

Organisational skills

Communication skills

IT systems

Shift work

Customer service

Job description

This is a part-time position based at our Tadley branch but there may be a requirement to travel to Thatcham and Newbury

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

Donnington Grove Veterinary Group is one of the largest vets in the area. We have three practices based in Newbury, Thatcham and Tadley which means we have a large client base as well as many loyal and long-standing clients. Our receptionist's focus is to provide excellent customer service and make the clients experience the best it can be.

How You’ll Make a Difference

• Have great organisational skills
• Have good communication skills
• Be confident using IT systems
• Be able to work different shifts and some weekends on a rota basis
• Have prior experience working in a customer service role

We're looking for enthusiastic people with a passion for customer service so if you think that sounds like you, we want to hear from you.

Work pattern

• Monday: 1:30pm-7:00pm
• Tuesday: 2:30pm-7:00pm
• Wednesday: 2:30pm-7:00pm
• Friday: 2:30pm-7:00pm
• Every 1 in 10 Saturdays: Tadley TOIL

You Might Be a Great Fit If...

We require someone who can work well under pressure, is a team player and enjoys working in a fast-paced environment. You will need a confident and friendly telephone manner as many client interactions are telephone-based.

Excellent equine knowledge is essential as you will be answering emergency phone calls. Full training will be provided for the role; however, you will need to be competent in Microsoft Office and Outlook.

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community, and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave FTE
• Additional annual leave for your birthday, which will be added to your holiday allowance
• Increasing annual leave accrued through length of service
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Healthcare Cash Plan
• Cycle to Work schemeLearning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted staff pet care
• Voluntary benefits: choose from a range of benefits to suit you
• Access to discounts/cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Up to £12,597 per annum