Receptionist/Front Desk Agent

Pan Pacific Hotels Group; Greater London; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Mental Health Support

Birthday day off

Cycle to Work

Employee Referral Scheme

Season Ticket Loan

Maternity/Paternity policies

Eye Care Voucher

Employee Wellness Activities

24/7 virtual GP & financial advisors

Two hotel-wide social events

Flexible Work Policy

Complimentary uniform dry cleaning

Recognition programs

Guest Experience Programme

50% beverage discount

30% spa discount

30% hotel group discount

Friends & Family rates

Complimentary meals prepared daily

Study & Volunteer days

YuLife perks

Local eateries discounts

Job summary

Pan Pacific London is seeking a Front Desk Agent to join our Reception team. You will be the first and last impression for guests, ensuring a smooth arrival and a relaxing stay.

You will handle check-ins and check-outs, assist guests with room assignments, and respond to special requests with a focus on exceptional service. You will work as a true ambassador, delivering personalised guest experiences and maintaining the highest standards of service and hospitality.

Qualifications

• Guest-focused approach and strong interpersonal skills.
• Confidence, empathy, and professionalism in every interaction.
• Calm under pressure and committed to excellence.
• Detail-oriented with pride in accurate, seamless service.

Responsibilities

• Check in arriving guests and check out departing guests according to standards.
• Register guests on arrival and assign rooms; accommodate special requests when possible.
• Use suggestive selling to promote rooms and hotel services.
• Keep informed of product and service knowledge and maintain Forbes and LQA standards.

Job description

WHO ARE WE

At Pan Pacific London, luxury meets excellence and we invite you to be part of it. Graceful and refined, the hotel seamlessly combines thoughtful design, innovative wellness and a range of dining and drinking experiences, all conveniently located near Liverpool Street Station in London's prestigious Square Mile.

With 194 rooms and 43 suites, including the opulent Pan Pacific Suite, we redefine modern hospitality. Guests can unwind at SENSORY Spa & Wellbeing, our dedicated wellbeing floor, complete with an infinity pool, a high-performance gym and indulgent spa treatments.

A sanctuary of comfort and sophistication, Pan Pacific London invites guests to experience the very best of the city and to discover its hidden gems, both old and new.

ABOUT YOU

We are looking for a passionate and guest-focused Front Desk Agent to become a valued member of our outstanding Reception team at Pan Pacific London.

You bring confidence, empathy, and professionalism to every interaction, whether with guests or colleagues. Calm under pressure and committed to excellence, you take pride in creating memorable experiences at every opportunity.

If you are detail-oriented, take genuine pride in your work, and consistently put people at the heart of everything you do, we would be delighted to hear from you.

JOB SUMMARY

As a Front Desk Agent in our Reception team, you will play a key role in delivering exceptional, personalised guest experiences. As a true ambassador of Pan Pacific London, you will ensure every interaction reflects our commitment to excellence. Working as the Front Desk Agent, you will ensure our guests have a smooth arrival and departure experience. As being the first and last impression of the Hotel, you will be required to assist the guests throughout the late night / early mornings when needed and gather all relevant information that is crucial for their smooth and relaxing stay with us. Your responsibilities will include, but are not limited to:

• Check in the arriving guest and check out the departing guests according to our standards.
• Upon check in, register the guest and assign rooms. Accommodate any special requests whenever possible.
• Use suggestive selling techniques to sell rooms and promote other services within the hotel.
• Keep informed of product and service knowledge. Ensure job is done to a Forbes and LQA standard.

YOUR BENEFITS WORKING AS A FRONT DESK AGENT/RECEPTIONIST AT PAN PACIFIC LONDON

At Pan Pacific London we take pride in our close-knit culture, commitment to development and focus on wellbeing. As part of our team, you will enjoy:

• Access to Mental Health First Aiders
• An extra day off to celebrate your birthday
• Cycle to Work Scheme
• Employee Referral Scheme
• Season Ticket Loan
• Enhanced Maternity and Paternity Policies
• Eye Care Voucher Scheme
• Social and Employee Wellness Activities
• Employee Assistance Programme, including 24/7 virtual GP and financial advisors
• Two hotel-wide social events per year, plus additional team gatherings
• Flexible Work Policy
• Complimentary dry cleaning for uniforms and work attire
• Reward and Recognition Programmes including Star of the Month, Manager of the Quarter, and Star of the Year
• Guest Experience Programme
• 50% Discount on Beverage at Food & Beverage outlets at Pan Pacific London
• 30% Discount on internal spa treatments
• 30% Discount on Food & Beverage across Pan Pacific Hotel Group properties
• Friends & Family rates at Pan Pacific London and across Pan Pacific Hotels Group
• Complimentary meals prepared daily by our chefs
• Two fully paid Study Days per year (in addition to annual leave)
• Two fully paid Volunteer Days per year (in addition to annual leave)
• Career Progression, we’re committed to coaching and supporting your internal development within Pan Pacific Hotels Group
• Additional perks through YuLife
• Dedicated discounts with local eateries

ABOUT PAN PACIFIC HOTELS GROUP

Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global luxury brand with nearly 30 hotels and serviced suites across 22 cities in Asia Pacific, North America, and Europe, including seven new openings by 2025. Renowned for sincere and graceful service, Pan Pacific is the trusted choice for guests seeking refined, memorable experiences.

JOIN OUR FAMILY IN THE HEART OF THE CITY

Pan Pacific London, a Forbes Travel Guide Five-Star property, is proudly located in the vibrant heart of the City. We are honoured to have received multiple prestigious accolades, including:

• Hotel of the Year – Group (2023) | Catey Awards
• Hotel of the Year – London (2022/2023) | AA Hospitality Awards
• Forbes Five-Star Rating | 2022/2023
• Forbes Five-Star Rating | 2023/2024
• Forbes Five-Star Rating | 2024/2025
• Forbes Five-Star Rating | 2025/2026
• Forbes Four-Star Rating – SENSORY Wellbeing | 2023/2024
• Forbes Four-Star Rating – SENSORY Wellbeing | 2024/2025

Be part of something extraordinary, where excellence is recognised, and hospitality is redefined.

Eligibility

All applicants for the role of Front Desk Agent must have the legal right to live and work in the UK without any restrictions. Proof of eligibility will be required at the interview stage.

Compensation: Competitive salary