Receptionist - Emergency Care

Royal Berkshire Nhs Foundation Trust; Reading; Presencial; GBP 21 000 - 25 000; Tempo integral

Resumo da oferta

The Royal Berkshire NHS Foundation Trust is seeking an administrative receptionist for the Emergency Department, encompassing both Adult and Paediatric areas. You will be the first point of contact for families and professionals, coordinating patient registration and supporting the clinical team with paperwork.

We require a self-motivated team player who can work on their own initiative and adapt to a 24-hour shift pattern. Experience with EPR and NHS environments is desirable.

Qualificações

• Comprehensive clerical and administrative duties supporting the emergency patient pathway.
• First line contact with families and professionals; provide reassurance to distressed patients/visitors.

Responsabilidades

• Registration of patients attending the Emergency Department and outpatient clinics.
• Assisting clinical colleagues with administration duties and acting as receptionist for the department.
• Attend clinical board rounds and provide flexible administrative support across a 24-hour shift pattern.

Descrição da oferta de emprego

The post holder will be responsible for delivering an effective and efficient support service to the Emergency Directorate, to assist in the provision of quality patient care. This will include comprehensive clerical and administrative duties that support the administrative elements of the emergency patient pathway, along with receptionist responsibility to the Emergency Department, both Adult and Paediatric areas.

The post holder is responsible for the first line of contact with families and professionals, and will provide assistance and reassurance to distressed or anxious patients/visitor. To co-ordinate and ensure the smooth registration of patients attending the Emergency Department and designated outpatient clinics. To assist in the preparation of the administration paperwork and attend the clinical board rounds throughout various times

Act as a mutli-skilled worker within the Emergency Care Directorate adapting to the competing demands of the service

We are looking for a self-motivated individual who can work both well within a team and also can demonstrate the ability to use own initiative. You will be responsible for the registration of patients attending the department and assisting our clinical colleagues with administration duties. Attention to detail and flexibility to work across a 24 hour shift pattern is essential

Knowledge of EPR and previous experience of having worked in a similar environment desirable.

Various shifts - to include late shifts, early shifts, evenings, nights and weekends

The Royal Berkshire NHS Foundation Trust is the main provider of hospital services for the population of Reading, Newbury, Wokingham and the towns and villages of west Berkshire.

Reading sits on the River Thames and is served by great road and rail links to London, Oxford, and Southampton. With excellent leisure and shopping facilities, and a thriving cultural scene, Reading is a wonderful place to live, work, and play and provides excellent facilities for families, including some of the best state and private schools in the UK.

The CQC recently rated the care provided by the Royal Berkshire NHS Foundation Trust as Good.

Our values: Compassionate, Aspirational, Resourceful, Excellent,reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to make this happen.

At our heart we are a local hospital that works with NHS and social care partners to provide excellent healthcare services for over 500,000 people who currently live in our catchment area. We also provide specialist hospital services beyond the county's borders.

We employ more than 5,500 staff from 39 different nationalities and deliver care from a network of facilities across sites in Bracknell, Henley-on-Thames, Reading, Thatcham and Windsor.